Korina Buchanan
Winnipeg
Summary
Dynamic leader with a proven track record at Steinbach Credit Union, excelling in team leadership and decision-making. Achieved significant growth in loan originations and enhanced customer satisfaction through expert conflict resolution and CRM. Skilled in MS Office, adept at building high-performing teams and streamlining processes for efficiency.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
Work History
Manager, Consumer Lending
Steinbach Credit Union
01.2023 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Adjudicated lending applications up to $1M
Assistant Manager, Consumer Lending
Steinbach Credit Union
07.2017 - 01.2023
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Adjudicated applications up to $800K.
Consumer Lending Officer
Steinbach Credit Union
08.2009 - 07.2017
- Maintained high level of industry knowledge, staying current on market trends and regulatory changes affecting lending practices.
- Reviewed loan documentation for accuracy and completeness, reducing processing errors and expediting approvals.
- Conducted thorough financial analyses to identify potential risks and opportunities within clients'' portfolios, optimizing their lending experience.
- Achieved consistent growth in loan originations through proactive outreach and relationship building with prospective clients.
- Streamlined loan application process for smoother customer experiences and quicker turnaround times.
- Increased loan approval rates by efficiently assessing borrower profiles and accurately determining creditworthiness.
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Achieved highest lending Tier in organization.
Account Executive
HSBC Finance
01.2000 - 06.2009
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Developed solid pipeline of prospects through diligent research and targeted outreach efforts.
Education
Pace Program - Management Certificate
University of Winnipeg
Winnipeg, MBHigh School Diploma -
Oak Park High School
Winnipeg, MB06-1992
Skills
- Team leadership
- Time management
- Decision-making
- Customer relationship management (CRM)
- Conflict resolution
- Performance evaluations
- Recruiting and interviewing
- MS office
- Credit Adjudication
Languages
English
Native or Bilingual
Timeline
Manager, Consumer Lending
Steinbach Credit Union
01.2023 - 02.2025
Assistant Manager, Consumer Lending
Steinbach Credit Union
07.2017 - 01.2023
Consumer Lending Officer
Steinbach Credit Union
08.2009 - 07.2017
Account Executive
HSBC Finance
01.2000 - 06.2009
Pace Program - Management Certificate
University of Winnipeg
High School Diploma -
Oak Park High School
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