I am a highly motivated and adaptable professional Trent Alumni, with 16+ years of clinic and business management. I am reliable, compassionate, and a clear and precise communicator. I believe in inclusive, hands-on leadership and encouraging personal development.
Overview
17
17
years of professional experience
Work History
Resort Owner / Operator
Three Castles Resort
12.2012 - Current
Provide quality service in line with our management standards
provide assistance to guests concerns or issues
communication with all departments
manage a staff of 9 employees and ensuring a safe, supportive work environment
oversight in scheduling, hiring and training procedures
knowledgeable about all amenities of the resort as well as local businesses, attractions, and activities in order to assist guests and answer inquiries
creates and adheres to health and safety policies and procedures
knowledge of Quick books, Microsoft Office, Microsoft Outlook
Clinic Administrator
Kawartha Community Midwives
12.2006 - 12.2012
Frontline triaging and arranging appointments
oversaw smooth running of the fast paced clinic day to day, and reception duties
Reported to Practice Partners
prepared and maintained annual budget
prepared quarterly report for transfer payment agency and Partners
prepared monthly client number projections to Practice Partners
responsible for submissions to the Ministry of Health for annual budget funding requests
prepared funding requests for student midwives and assisted them in purchasing their equipment
organized midwives schedules and communications
managed client database and intakes, and assisted clients with their clinical and administrative needs
responsible for cleaning of clinic, equipment, sterilization of birthing suite, and clinic laundry
coordinated appointments for lab work, ultrasounds, and obstetricians for clients
communications with Peterborough Regional Health Centre, College of Midwives, Association of Ontario Midwives
Transfer Payment Agency
maintained office supplies and medical equipment, as well as liaising with suppliers
prepared for, managed, and took minutes for weekly clinic meeting as well as distributing relevant materials
arranged services as needed for special meetings or team building exercises
managed new building purchase and major renovation for the new midwifery clinic, while continuing with
Administrator duties -gathered feedback from clients through surveys as well as testimonials for our website
Education
No Degree - Nursing Ward Secretary Certificate
Sir Sanford Fleming College
Peterborough, ON
08.2024
Bachelor of Arts - Environmental Resource Studies - Honors
Trent University
Peterborough, ON
05.2003
Skills
Experience handling confidential information
Excellent communication and problem solving
Relevant computer skills
Calm, professional, and personable team member
Organized and able to multitask
Performing duties effectively
10 years experience in
Able to triage and communicate under pressure
Self motivated
Timeline
Resort Owner / Operator
Three Castles Resort
12.2012 - Current
Clinic Administrator
Kawartha Community Midwives
12.2006 - 12.2012
No Degree - Nursing Ward Secretary Certificate
Sir Sanford Fleming College
Bachelor of Arts - Environmental Resource Studies - Honors