Kori Fowler
Greater Sudbury,ON
Summary
Dynamic and results-driven professional with a diverse background across various roles, showcasing a strong ability to enhance operational efficiency and foster positive relationships. Dedicated professional with successful experience in data entry, time management, and computer proficiency, coupled with a track record of delivering exceptional customer service in fast-paced environments. Adept at managing projects, coordinating tasks, and leveraging organizational tools to streamline processes. Known for a self-motivated work ethic, I excel in both independent and team settings, consistently performing with responsibility, punctuality, and productivity even with minimal supervision.
Overview
15
15
years of professional experience
Work History
Custodian
Rainbow Distinct School Board
11.2019 - Current
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Coordinated with contractors for timely completion of repair works ensuring minimal disruption to daily activities at the facility.
- Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Reception/Customer Service Representative
Canadian Custom Textiles
12.2017 - 11.2019
- Responded to customer requests for products, services, and company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed accurate and detailed job quotes along with work invoices.
Reception/Industrial Sewer
Advanced Textiles Technologies
05.2016 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated proficiency in multiple computer programs including Microsoft Word, Sheets, and Google documents platform.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Assistant Managers
Mr. Gas Convenience
06.2013 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Conflict Resolution
CUPE Education
Note Taking
CUPE Education
Handling Discipline And Discharge
CUPE Education
Representing Members
CUPE Education
Grievance Handling
CUPE Education
Occupational Health And Safety
CUPE Education
WSIB Level 1 & 2
Prevention Link
First Aid
Life Saver 101
Skills
- Customer Service
- Critical Thinking
- Time Management
- Computer Proficiency
- Data Entry
- Relationship Building
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- CUPE Ontario
- OSBCU
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Custodian
Rainbow Distinct School Board
11.2019 - Current
Reception/Customer Service Representative
Canadian Custom Textiles
12.2017 - 11.2019
Reception/Industrial Sewer
Advanced Textiles Technologies
05.2016 - 11.2019
Assistant Managers
Mr. Gas Convenience
06.2013 - 05.2016
Conflict Resolution
CUPE Education
Note Taking
CUPE Education
Handling Discipline And Discharge
CUPE Education
Representing Members
CUPE Education
Grievance Handling
CUPE Education
Occupational Health And Safety
CUPE Education
WSIB Level 1 & 2
Prevention Link
First Aid
Life Saver 101
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