Kori Harrington
La Mesa
Summary
Professional with high standards and strong focus on delivering results. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Known for team collaboration, flexibility, and reliability. Strong communication and problem-solving abilities, with keen attention to visitor needs and experience.
Overview
11
11
years of professional experience
Work History
Visitor Services Associate
San Diego Natural History Museum
04.2023 - Current
- Provide information on exhibits, programs, and events, ensuring accurate communication of museum offerings.
- Work in the Altru system to clean up current data and memberships
- Assist visitors with inquiries, enhancing overall guest experience and satisfaction.
- Manage ticket sales and admissions processes, streamlining visitor entry and reducing wait times.
- Implement feedback mechanisms to gather visitor insights, contributing to continuous improvement initiatives.
Junior Video Editor
Ryan Films
06.2020 - 01.2023
- Demonstrated strong editorial techniques through proper timing, pacing, and organization
- Collected, organized and labeled wedding video and audio clips from multiple cameras sources
- Managed multiple short and long-form projects with different schedules and deadlines
- Anticipated, effectively communicated and solved practical problems and/or issues
- Edited and conformed video and audio footage into digital content with no supervision
- Working knowledge of color correction tools in Adobe Premiere Pro
Retail / Baking staff
Moms Apple pie
05.2022 - 09.2022
- Responsible for opening and closing duties including but not limited to restocking, bakery prep, order filling, packaging, labeling, inventory and cleaning checklists.
- Recommended pastries and alcohol based on ingredients, flavor, and dietary restrictions
- Adjusted prices, stock levels and organization of items in Square POS system
- Worked as a team to cover multiple different positions in the building
Starbucks Clerk - Trainer
Albertsons
07.2021 - 10.2021
- Provided essential tools and procedures for developing a new team in a new location
- Ordered, unloaded and organized pallets of merchandise, ingredients, and food items
- Guided a small team of employees through proper company customer service standards and procedures
- Mastered Starbucks specific cup labeling and coffee sequencing for optimal production
Front and Back of House
Evolution
06.2018 - 03.2020
- Addressed customer inquiries about our vast vegan menu, and adjust for allergens and preferences
- Handled cash in a high volume restaurant environment
- Maintained, stocked, and cleaned guest and employee spaces
- Prepared and cooked multiple dishes swiftly and to specific instruction
- Followed complex vegan recipes in large quantities for weekly and daily use
Visitor Service Lead
Natural History Museum
06.2019 - 02.2020
- Provided appropriate dialogue and solutions to escalated customer concerns
- Scheduled, trained and managed multiple front line employees
- Consolidated end of day sales and prepared paperwork for Museum accountants
- Tracked sales, attendance, ticket types, weather conditions and various related metrics for expected yearly earnings
- Designed effective signage for guests and guides for visitor department employees
- Lead daily team meetings for up to date daily operations
Assistant Manager
GameStop
10.2016 - 06.2017
- In charge of store and product operations including customer service, management, pawning, marketing, and paperwork
- Managed and executed daily inventory checklists, A.M, and P.M. currency levels, and deposits
- Oversaw multiple employees in a fast paced, holiday retail environment
- Filled in reports on issues and changes needed in the workplace
- Strived to create friendly competition between co-workers to improve productivity through shared interest
Visitor Service Associate
Natural History Museum
05.2016 - 12.2016
- Provided professional customer service and money handling to a variety of guests
- Answered and redirect calls to resolve guests, complaints, questions, and concerns
- Administered and sold varying membership forms and information within the Altru database
- Adjusted and checked in schools for field trips, museum administered classes, and tours
- Managed ticketing systems, ensuring accurate admissions and efficient guest flow.
Senior Sales Associate
GameStop
08.2015 - 10.2016
- Collaborated with a team to complete daily sales and cleanliness standards of the company
- Connected with guests by forming lasting relationships to cultivate returning guests
- Stayed current with changing sales, new products and technology, and technical issues
- Sold, tested, cleaned and pawned multiple gaming systems, phones, tablets and hardware
Attractions Cast Member
Walt Disney Parks and Resorts
01.2015 - 08.2015
- Delivered exceptional guest service in high-volume environments, ensuring memorable experiences for visitors.
- Collaborated with team members to maintain operational efficiency and uphold Disney's service standards.
- Managed the safety of guests while operating large machinery
- Maintained safety knowledge of the Disneyland park and fire evacuation procedures
- Volunteered for all special events in the park to better cope with odd situations and exceptions
- Guided guests onto attraction while staying in scripted space ranger character
Outdoor Vending Cast Member
Walt Disney World Parks and Resorts
08.2014 - 01.2015
- Provided information, ingredients, and alternative options about food around the park
- Partnered with multiple departments to ensure guest safety and quality experience
- Consistently provided excellent customer service to guests from around the world
- Maintained accurate money and inventory in multiple high volume areas
Education
Bachelor - Fine Art- Emphasis in Multimedia
San Diego State University
El Cajon, CA05.2017
Skills
- Customer service
- Flexible and adaptable
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Data entry and document management
- Cash handling and management
- POS system operation
- Food safety knowledge
- Video production and editing
Timeline
Visitor Services Associate
San Diego Natural History Museum
04.2023 - Current
Retail / Baking staff
Moms Apple pie
05.2022 - 09.2022
Starbucks Clerk - Trainer
Albertsons
07.2021 - 10.2021
Junior Video Editor
Ryan Films
06.2020 - 01.2023
Visitor Service Lead
Natural History Museum
06.2019 - 02.2020
Front and Back of House
Evolution
06.2018 - 03.2020
Assistant Manager
GameStop
10.2016 - 06.2017
Visitor Service Associate
Natural History Museum
05.2016 - 12.2016
Senior Sales Associate
GameStop
08.2015 - 10.2016
Attractions Cast Member
Walt Disney Parks and Resorts
01.2015 - 08.2015
Outdoor Vending Cast Member
Walt Disney World Parks and Resorts
08.2014 - 01.2015
Bachelor - Fine Art- Emphasis in Multimedia
San Diego State University