Korey Mentore
Toronto,ON
Summary
Dynamic and results-driven Service Delivery Manager with over 5 years of experience in operational efficiency, team leadership, and strategic initiatives. Proven track record in enhancing productivity, fostering a culture of teamwork, and implementing innovative solutions to meet organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
LAF Canada
Toronto, Ontario
10.2021 - Current
- Managed daily operations, including scheduling and supervising staff.
- Oversaw daily operations, ensuring quality standards were consistently met.
- Engaged with team members to identify process inefficiencies and propose actionable solutions.
- Built a high-performing team through effective coaching and mentorship.
- Ensured that customer service standards were met or exceeded at all times.
Operations Supervisor
LAF Canada
Toronto, Ontario
01.2018 - 06.2021
- Managed a team of 20 employees, fostering a culture of accountability and teamwork.
- Resolved operational challenges swiftly, maintaining workflow efficiency and minimizing disruptions.
- Implemented performance improvement strategies that increased team productivity by 20%.
- Conducted regular training sessions to enhance team skills and performance metrics.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Service Delivery Manager
IPE Canada
Toronto, Ontario
06.2015 - 02.2018
- Led daily operations, ensuring alignment with productivity targets and quality standards.
- Developed and implemented streamlined processes to enhance efficiency, reducing operational costs by 15%.
- Collaborated with cross-functional teams to optimize resource allocation and improve service delivery.
- Monitored performance metrics and analyzed data to drive continuous improvement initiatives.
- Monitored team performance, identified areas for improvement, and provided feedback and coaching.
- Managed communications between internal teams and external customers regarding product updates or changes in services offered.
Education
Business Administration
University Of Toronto
Toronto, ON01-2014
Skills
- Training and development background
- Customer Relationship Management (CRM)
- Strong leadership and team-building capabilities
- Exceptional analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Strategic mindset with a results-driven approach
- Proficient in performance monitoring and data analysis
- Training and development skill
- Operations Management
- Strategic planning skill
Timeline
Assistant General Manager
LAF Canada
10.2021 - Current
Operations Supervisor
LAF Canada
01.2018 - 06.2021
Service Delivery Manager
IPE Canada
06.2015 - 02.2018
Business Administration
University Of Toronto
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