Koreen Macleod
Calgary
Summary
Professional leader with strong expertise in team management and operational efficiency. Adept at fostering collaborative environments and driving performance to meet organizational goals. Highly adaptable and reliable, skilled in conflict resolution, resource allocation, and process improvement. Known for effective communication, problem-solving abilities, and maintaining high standards under changing conditions.
Steadfast Team Lead employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
3
3
years of professional experience
Work History
Residents Services Team Lead
Simon House Recovery Centre
09.2023 - 02.2025
- Led team in delivering exceptional service, enhancing overall resident satisfaction.
- Coordinated daily operations to ensure high-quality service delivery.
- Resolved service issues, ensuring seamless operations.
- Mentored team members, boosting their performance and morale.
- Improved service quality by introducing best practices.
- Trained staff to consistently meet service standards.
- Enhanced efficiency by implementing new scheduling protocols.
ACSW Program Co-Ordinator
ABM College
09.2021 - 09.2023
- Coordinated program activities to ensure seamless operations and effective delivery.
- Improved participant engagement by organizing interactive workshops and training events.
- Facilitated team meetings to align objectives and foster collaboration.
- Enhanced participant satisfaction, addressing concerns promptly and effectively.
- Ensured compliance with policies and regulations, maintaining program integrity.
- Developed program schedules and materials for maximizing participant learning.
- Enhanced communication with stakeholders by providing regular updates and reports.
Education
Bachelor of Science (Hons) - Pharmacy
Robert Gordon University
Aberdeen, ScotlandDiploma - Addiction And Community Support Worker
CDI College
Calgary, AB09-2021
Skills
- Effective Team Leadership
- Performance management
- Client Relationship Management
- Proficient Problem Solving
- Conflict resolution
- Collaborative Teamwork
- Team Member Growth
- Efficiency Improvement
- Service Delivery Management
- Effective Communication
- Crisis management
- Strategic Task Management
Languages
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Travelling the world with family
- Exploring new cultures
Timeline
Residents Services Team Lead
Simon House Recovery Centre
09.2023 - 02.2025
ACSW Program Co-Ordinator
ABM College
09.2021 - 09.2023
Bachelor of Science (Hons) - Pharmacy
Robert Gordon University
Diploma - Addiction And Community Support Worker
CDI College
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