Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Affiliations
Certification
Timeline
TruckDriver
Koreen Lucas

Koreen Lucas

Huntington Beach

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dedicated to streamlining procedures.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Manager, Pre-Planning Advisors

SCI Oregon Market
Gresham
03.2022 - 02.2025
  • Supported sales team members to drive growth and development. Specifically, the team achieved 109% of the total sales quota in 2022, qualified for the Century Club and Sales Manager of the Year in 2023, and Market Premier Performers in 2024.
  • Recruit, hired, and trained top talent, building a diverse team from 4 to 8 total Advisors.
  • Held team members accountable for daily Salesforce usage, company policy, and legal compliance, through joint sales calls, weekly training, and bi-weekly coaching sessions.
  • Set improved standards for grassroots event reporting and tracking of ROI.

Market Director Assistant

SCI Oregon Market
Gresham
09.2010 - 03.2022
  • Managed all aspects of the Market Director's office including email and phone correspondence.
  • Provided supplemental support to all Location Managers and 150 associates in the Market.
  • Monthly meeting and event planning, reporting, tracking in areas of Sales, Human Resources, Accounting, Operations, and Legal Compliance.
  • Spearheaded special projects, and various office duties, including the creation and ongoing maintenance of our internal SharePoint site.
  • Lead SOX Compliance Assessment Teams, supporting Oregon, Sacramento, Salt Lake City, Oklahoma City, and Austin Markets. Trained new Assessors and communicated standards for compliance; coordinated schedules across time zones.
  • Interment Verification Trainer, organized annual Market-wide training.
  • Community Outreach Coordinator for the LIFT Program for surviving spouses, Board Member for the American Diabetes Association Step Out Walk Committee & Team Captain, and in 2018 and 2019, the Committee Chairperson for the Portland Veterans Day Parade.

Education

Graduate -

Westminster High School

Skills

  • Professionalism
  • Office Management
  • Microsoft Office
  • Excel Spreadsheets
  • Customer Service
  • Event Planning
  • Vendor Relations
  • Data Analysis
  • Executive Schedule Management
  • Travel Coordination
  • Project Management
  • Recordkeeping and Documentation
  • Spreadsheet Tracking
  • Employee Training
  • Sales Strategy
  • Team Building
  • Sales Reporting
  • Customer Relationship Management
  • Regulatory Compliance
  • Conflict Resolution
  • Effective Communication
  • Time Management
  • Salesforce Usage
  • Sales Forecasting

References

  • Kathleen Dische, CSUF Academic Ops & Scheduling Analyst, 714-767-0261
  • Chris Zaloznik, Office Manager – Retired, 971-563-4159
  • Ryan Welch, Area Sales Manager, 903-517-4426
  • Debra Anderson, Nurse – Retired, 503-347-4114

Languages

Spanish
Professional

Affiliations

  • Worship Leader, Vocals & Guitar - Celebrate Recovery

Certification

  • NAMI Mental Health First Aider – Certified 2023
  • Life Insurance Licensed in Oregon & Washington States
  • Limited Life Insurance Licensed in California for Burial and Funeral Planning

Timeline

Sales Manager, Pre-Planning Advisors

SCI Oregon Market
03.2022 - 02.2025

Market Director Assistant

SCI Oregon Market
09.2010 - 03.2022

Graduate -

Westminster High School

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Koreen Lucas