Korede Baiyewunmi
Kitchener,ON
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor
Fourpoint By Sharaton
04.2023 - 07.2023
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthrough.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
Front Desk Agent
Sharaton Hotel
03.2021 - 03.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Guest Service Representative
Federal Palace Hotel And Casino
02.2019 - 02.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Education
Event Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Bachelor of Science - Computer Science
Oduduwa University Ipetumodu
Osun State Nigeria07.2017
Skills
- Customer Service
- Daily Reporting
- Reporting Capabilities
- Multitasking and Organization
- Teamwork and Collaboration
- Guest Services
- Problem-Solving
- Analytical Thinking
- Strong Work Ethic
- Hospitality Service Expertise
- Oral and Written Communications
- Time Management
- Audit Reporting
- Telephone Etiquette
- Decision Making
- Microsoft Office Proficiency
- File Management
- Sales Expertise
Certification
WHMIS
FOOD HANDLING CERTIFICATION
References
References available upon request.
Timeline
Night Auditor
Fourpoint By Sharaton
04.2023 - 07.2023
Front Desk Agent
Sharaton Hotel
03.2021 - 03.2022
Guest Service Representative
Federal Palace Hotel And Casino
02.2019 - 02.2021
Event Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Oduduwa University Ipetumodu
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