Koray Ozuyar
Montreal,QC
Summary
Skilled Senior Technical Business Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 8-year career.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Technical Business Analyst
Aylo
06.2022 - Current
- Improved project efficiency by streamlining communication between technical and business teams.
- Collected, defined and analyzed business requirements.
- Delivered comprehensive technical documentation, facilitating seamless handovers to support teams.
- Increased team productivity by providing training on new software tools and methodologies.
- Cultivated strong stakeholder relationships through effective communication, fostering collaboration and alignment on project goals.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Enhanced system functionality for increased efficiency with comprehensive technical analysis.
- Resolved complex technical issues through in-depth investigation and innovative problem-solving techniques.
- Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
- Designed user-friendly interfaces based on best practices, improving overall usability and user satisfaction rates.
- Designed and administered user acceptance testing to achieve smooth transitions during deployment.
- Presented business leaders with ROI estimations to drive project planning.
Technical Business Analyst
Etiya
09.2018 - 06.2022
- Leveraged technology and business for Fizz Omnichannel digital commerce front end who enables customers to order physical resources like mobile phones, broadband modems in addition to online activation of mobile lines and home internet of end-users
- Experienced in communicating business requirements with various software development modules of digital services backend systems like Order Management and Capturing, Notification Handling or Customer Perk Management
- Designed and integrated digital commerce backend to payment systems like Moneris& Paybright; to fraud checking systems like Citadel & Kount; to charging and billing systems like i2i
- Experienced in integrating 3-D secure payment systems with digital commerce backend systems as well as in integrating order management backend endpoints with 3rd party courier interfaces in order to achieve online shipment processes
- Experienced in integrating notification channel endpoints like sendGrid and Simplify with digital commerce backend systems
- Collected data, evaluated findings and produced reports and presentations via SQL
- Got highly skilled and experienced in business and functional requirement analysis as well as requirement documenting via tools like , RMsis & Jira
- Also experienced in visualizing of business processes and use cases via tools like Visio
- Designed product catalog architecture for mobile phones
- Experienced in validating business/functional requirements, as well as prioritizing and communicating them with each other
- Supervised quality assurance of software projects by assessing test plans & test cases as well as management of software defects.
PhD Student
Bilkent University Computer Science Department
09.2013 - 09.2018
- Conducted PhD research in Computer Science Department at Bilkent University
- Technical skills include Java, C++, and C programming languages.
Business Analyst
Yapı&Kredi Bank
02.2011 - 09.2013
- Worked in the Treasury Department as a Business Analyst
- Technical skills include application of Business Analysis Body of Knowledge (BABOK) to software projects and application of Software Development Life Cycle (SDLC) to software projects.
Software Developer
Dogus Automotive
07.2010 - 02.2011
- Worked as a Software Developer at Dogus Automotive
- Technical skills include HTML, JavaScript, and .Net.
Education
Bachelor - Computer Science
Bilkent University
Ankara01.2010
Skills
- Expert in modeling business flows and drafting use cases
- Excelled in analyzing, managing, prioritizing and communicating business/functional requirements of software projects
- Dedicated to bridging business requirements with technical teams and skilled at designing software solutions
- Specialized in integrating software interfaces/endpoints/APIs
- Being able to apply both waterfall or agile software life cycle principles according to needs of the project
- Excellent communication and negotiation skills, great at team work
- SQL Proficiency
- Business Process Mapping
- CRM Systems
- Information Flow Management
- Project Management
- Functional specifications
Certification
- Information Framework (SID) Foundation Level-TM Forum TM forum is a global industry association for service providers and their suppliers in the telecommunications industry
- Business Process Framework(eTOM) Foundation Level-TM Forum
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Sr. Technical Business Analyst
Aylo
06.2022 - Current
Technical Business Analyst
Etiya
09.2018 - 06.2022
PhD Student
Bilkent University Computer Science Department
09.2013 - 09.2018
Business Analyst
Yapı&Kredi Bank
02.2011 - 09.2013
Software Developer
Dogus Automotive
07.2010 - 02.2011
Bachelor - Computer Science
Bilkent University
- Information Framework (SID) Foundation Level-TM Forum TM forum is a global industry association for service providers and their suppliers in the telecommunications industry
- Business Process Framework(eTOM) Foundation Level-TM Forum
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