Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Koral McDonough

Upland

Summary

Dynamic retail leader with a proven track record at Free People, excelling in employee training and KPI analysis. Adept at strategic planning and team building, I consistently drive sales growth and enhance customer satisfaction through effective performance evaluation and cash handling. Committed to fostering a high-performing, customer-centric environment.

Overview

12
12
years of professional experience

Work History

Assistant Manager & Store Manager

Free People
Santa Monica & Arcadia
07.2022 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Calculated sales goals for the month while reviewing store performance using KPI's.
  • Cash wrap (processing returns and handling cash/card transactions).
  • Made employee schedules weekly, and monitored scheduling to make sure the store was covered properly during busy hours.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Developed employee orientation and training programs for new hires.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

District Manager

Nectar Clothing
Claremont
05.2016 - 07.2022
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Identified and developed top talent to promote performance-oriented culture.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.

Cashier

Sephora
Montclair
03.2014 - 05.2016
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Restocked shelves with latest merchandise and changed signage to promote special items.

Cash Wrap

Urban Outfitters
Rancho Cucamonga
11.2012 - 02.2014
  • Greeted customers and provided them with a pleasant shopping experience.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Processed refunds quickly and accurately when necessary.
  • Bagged or packaged purchases and wrapped gifts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Placed special orders or called other stores to find desired items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

AS - Fashion Merchandising

Mt San Antonio College
Walnut, CA
01.2017

High School Diploma -

South Hills High
West Covina, CA
01.2009

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Performance evaluation
  • KPI analysis
  • Cash handling
  • Team building
  • Strategic planning
  • Visual merchandising
  • Scheduling management
  • Recruitment and hiring
  • Sales management

References

  • Damaris Valverde, Former Supervisor, Urban Outfitters, (909) 440-3728
  • Megan Madsen, Former Supervisor, Nectar Clothing, (909) 712-290
  • Delmy Velasquez, Former Supervisor, Nectar Clothing, (909) 253-6130

Timeline

Assistant Manager & Store Manager

Free People
07.2022 - Current

District Manager

Nectar Clothing
05.2016 - 07.2022

Cashier

Sephora
03.2014 - 05.2016

Cash Wrap

Urban Outfitters
11.2012 - 02.2014

AS - Fashion Merchandising

Mt San Antonio College

High School Diploma -

South Hills High

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Koral McDonough