Korado Percic
Calgary,AB
Summary
I am a highly motivated and disciplined professional with over 15 years of IT Service/Operations experience, over 12 years of entrepreneurial management experience, and 7 years of business development, and account management experience. I am someone who skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients, while also right at home managing and supporting technical components. I am comfortable working independently as leader, and as a collaborative team member. I am someone who believes that I can change peoples lives for the better through mentorship, support and guidance. As a creative professional with roots in the visual arts, I apply the knowledge and experience I've acquired over the years to all aspects of my life, be it technical, consultative, or creative. I believe that balance is what's enabled me to be successful in my career thus far.
Overview
22
22
years of professional experience
Work History
Owner/Photographer
RENKOR Photography
Calgary, AB
02.2010 - Current
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Developed my own company website, social media accounts, and created original content for online advertisements/consumption.
Business Development
SysGen Solutions Group
Calgary, AB
08.2019 - 06.2021
- Conducted market research and reported on competitors.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Maintained open and ongoing communication with clients to meet needs and expectations.
Account Executive
Ricoh Canada Inc.
Calgary, AB
02.2014 - 07.2019
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Attended various networking events to identify sales opportunities and build relationships.
- Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
Service Delivery Team Leade
Graycon I.T.
Calgary, AB
10.2012 - 02.2014
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Connected with clients to identify needs and provide helpful solutions.
- Evaluated staff progress and performed corrective actions to optimize team workflow.
Technical Support Specialist
STRAD Energy Services
Calgary, AB
06.2010 - 10.2012
- Provided first point of contact for issue resolution and technical support for a Windows and Microsoft infrastructure.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained up-to-date case documentation for future reference.
- Stayed abreast of latest software developments to enhance job knowledge.
Computer Operations/Lead
Canadian Tire/FGL Sports
Calgary, AB
09.2001 - 02.2010
- Provided technical and operational support for entire organization.
- Managed user profiles, security access and shared file structures.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Implemented updates, upgrades and patches to limit loss of service.
- As Operations Supervisor, I prioritized and delegated daily work tasks to meet anticipated project goals.
- As Operations Supervisor, I upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- As Operations Supervisor, I created employee work schedules to keep shifts properly staffed.
- As Operations Supervisor, I motivated and supported employees to maintain low turnover.
- As Operations Supervisor, I pitched in to complete various duties during peak periods or employee absences.
- As Operations Supervisor, I hired and trained service department staff to drive performance.
Education
Diploma - Network Technician (Microsoft)
CDI College of Business & Technology
Calgary, AB08.2000
Associate of Arts - Visual Communications
Emily Carr University of Art And Design
Vancouver, BC06.1999
Associate of Arts - Visual Communications
Alberta University of The Arts
Calgary, AB06.1996
Skills
- Analytical Thinking
- Issue Tracking
- Excellent Verbal and Written Communication
- Relationship Management
- Team Leadership
- Change Management
- Technical Analysis
- Attention to Detail
- Time Management
- Customer Portfolio Management
Languages
Croatian
Full Professional
Accomplishments
- Signed 3rd largest customer for SysGen Solutions Group in 2021 with a total value of $750,000 over a three year contract.
- While at Ricoh Canada Inc. I exceeded sales goals by average of 207% in December 2018.
- Promoted to VoIP Administrator at STRAD Energy Services in less than 12 months due to leadership and personal development that helped achieve a new VoIP phone system rollout ahead of schedule.
- While at Canadian Tire/FGL Sports, I was promoted from Computer Operator to Supervisor, in less than 4 years, then to Store Systems Support Team Lead a year later.
- Began my photography company in February of 2010 called RENKOR Photography and grew sales and signed contracts consistently year after year.
- During the COVID lockdown, I began a fundraiser to support our frontline workers by drawing a new frontline worker portrait each week for 3 months. It was called "Smile Behind the Mask" and we raised just over $3,700 for the Calgary Health Foundation. You can view the fundraiser page here: https://www.facebook.com/donate/245277766673394
- YouTube videos of all drawings here: https://youtube.com/playlist?list=PLEygBDX537tlDAlrwSsNGypt4vXtvE4n8
Timeline
Business Development
SysGen Solutions Group
08.2019 - 06.2021
Account Executive
Ricoh Canada Inc.
02.2014 - 07.2019
Service Delivery Team Leade
Graycon I.T.
10.2012 - 02.2014
Technical Support Specialist
STRAD Energy Services
06.2010 - 10.2012
Owner/Photographer
RENKOR Photography
02.2010 - Current
Computer Operations/Lead
Canadian Tire/FGL Sports
09.2001 - 02.2010
Diploma - Network Technician (Microsoft)
CDI College of Business & Technology
Associate of Arts - Visual Communications
Emily Carr University of Art And Design
Associate of Arts - Visual Communications
Alberta University of The Arts
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