Kora Juneau
172 Douglas Ridge Green SE, Calgary
Summary
I am a fun and outgoing individual, who enjoys the company of both my friends and customers whilst providing a safe and comfortable environment for everyone. I have a strong track record of maintaining long-term employment and always showcase my abilities to become a trustworthy and reliable employee who excels beyond expectations.
- Completed current Pro-serve training.
- Trained on TouchBistro computer system.
- Participated in customer service training programs.
- Participated in various cocktail training programs.
Overview
4
4
years of professional experience
Work History
Waitress
Bukwildz LTD
05.2022 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Shift Supervisor & Waitress
The Driftwood
06.2020 - 04.2022
- Have been required to manage Front of The House duties (seat, serve, bartend and manage coworkers) unaccompanied.
- Have become an essential staff member at The Driftwood and compiled a loyal base of regulars.
- Collaborated with managers to make an appealing cocktail menu.
- Manage, mentor, and develop a team of no less than 20 individuals during the summer season.
Customer Service Associate
Warehouse One The Jean Store
07.2019 - 06.2020
- Was responsible for hitting personal monthly sales goals.
- Helped maintain an organized and visually appealing storefront.
- Fast and efficient assistance to multiple customers at once.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Global Development
University of Calgary
Calgary, AB06.2026
Bachelor of Arts - Psychology
Red Deer Polytechnic
Red Deer, ABHigh School Diploma -
St Joseph High School
Red Deer, AB06.2020
Skills
- Basic wine service knowledge
- Worked on one of the largest patios in Sylvan Lake in both the winter and summer
- Excellent customer service and interpersonal skills
- Strong communication both verbally and written Incredibly organized
- Fast learner
- Incredible tableside manners whilst delivering an efficient and friendly customer experience
Sports and Leisure
- Played competitive Fastball 2018-2020.
- Traveled internationally and nationally for competitive Fastball.
- Avid fiction and nonfiction reader.
- Enjoy participating in various forms of physical activity: yoga, running, hiking, and going to the gym.
- Bikini Bodybuilding competitor.
References
Stacey Cutforth — (403) 598-4237
Kjeryn Daykin — (403) 350-7110
Ian Cotton — (403) 357-0659
Timeline
Waitress
Bukwildz LTD
05.2022 - 08.2023
Shift Supervisor & Waitress
The Driftwood
06.2020 - 04.2022
Customer Service Associate
Warehouse One The Jean Store
07.2019 - 06.2020
Bachelor of Arts - Global Development
University of Calgary
Bachelor of Arts - Psychology
Red Deer Polytechnic
High School Diploma -
St Joseph High School
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