Summary
Overview
Work History
Education
Skills
Languages
About me
Timeline
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Konstantine Tskitishvili

North York,Ontario

Summary

Customer service professional with a proven track record in productivity and efficiency. Expertise in conflict resolution, data entry, and customer relationship management. Strong communication and problem-solving abilities enhance customer satisfaction and drive positive outcomes. Committed to fostering relationships and contributing to organizational success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Upgaming
Tbilisi
02.2024 - 02.2025
  • Coordinated with internal teams to deliver solutions aligned with client needs.
  • Resolved customer issues promptly, ensuring high satisfaction levels through friendly service.
  • Mentored junior team members, fostering professional development and strong relationships.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided exceptional customer service, efficiently addressing complaints and concerns.
  • De-escalated challenging customer interactions while maintaining a calm demeanor.

Front Desk Receptionist

Sparta Fitness
Tbilisi
09.2021 - 05.2023
  • Maintained clean reception area to uphold company image and enhance visitor experience.
  • Transcribed meeting notes and recordings into standardized formats for accurate documentation.
  • Performed data entry to ensure precise customer information records.
  • Provided comprehensive administrative support, including filing, photocopying, and scanning documents.
  • Operated telephone switchboard, answering and forwarding calls to appropriate staff.
  • Greeted visitors, addressed inquiries, and directed them to relevant locations.
  • Explained company policies and procedures to visitors for clarity and understanding.

Education

Veterinary Medicinee

Agricultural University of Geeorgia
Tbilisi, Georgia
09-2021

High School Diploma -

N51 Public School
Tbilisi, Georgia
09-2010

Skills

  • Team collaboration
  • Problem solving
  • Customer service
  • Client communication
  • Multitasking Abilities
  • Business development understanding
  • Attention to detail
  • [105] wpm typing speed
  • Positive Language Use
  • Document control
  • Researching
  • Customer satisfaction surveys
  • Technical support
  • Warehousing functions
  • Paperwork processing
  • Escalation management

Languages

English
Native/ Bilingual
Russian
Professional
Georgian
Native/ Bilingual

About me

  • Hi My name is Konstantine, and I bring a diverse skill set that combines customer service expertise and a passion for problem-solving. I spent a year as a Customer Service Live Chat Agent with UpGaming, where I developed the ability to communicate clearly and resolve issues efficiently. I handled a variety of customer inquiries—from technical troubleshooting to questions about promotions—often assisting multiple customers simultaneously. Before that, I worked in the fitness industry as a Gym Receptionist, where I not only managed customer inquiries and bookings but also contributed to creating a welcoming, positive atmosphere for members.In addition to my professional career, I’ve volunteered at a veterinary clinic, working night shifts. This role was incredibly rewarding, as it gave me the opportunity to develop resilience and teamwork skills in high-pressure situations. It also reinforced the importance of staying calm and focused under challenging circumstances—qualities that I believe are essential in customer service.Outside of work, I lead an active lifestyle with a love for the outdoors. I particularly enjoy freeride skiing, which pushes me both physically and mentally. On weekends, I enjoy playing soccer with friends, which helps me stay active and fosters strong social connections.I'm also a dedicated tech enthusiast, with a deep interest in electronics such as laptops, PCs, and phones. I regularly purchase broken devices, repair them, and learn new skills through hands-on troubleshooting. This hobby keeps me sharp and continually improves my technical knowledge.

Timeline

Customer Service Representative

Upgaming
02.2024 - 02.2025

Front Desk Receptionist

Sparta Fitness
09.2021 - 05.2023

Veterinary Medicinee

Agricultural University of Geeorgia

High School Diploma -

N51 Public School
Konstantine Tskitishvili