Konrad Rausch
Washago,Ontario
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Waiter
Silver Birch
2023.07 - 2024.01
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Checked identification for minimum age for sale of alcoholic beverages.
Cashier
Little Caesars Pizza
2022.09 - 2022.12
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Deli Assistant
Sobeys
2022.07 - 2022.09
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
Education
High School Diploma -
Orillia Secondary School
Orillia, ON06.2022
Skills
- High-Volume Dining
- Service Prioritization
- Daily Specials Memorization
- Team Supervision
- Cash Handling
- Tableside Service
- Guest Relations
- Wine Knowledge
- Wine Service
Languages
French
Limited Working
English
Native or Bilingual
Certification
Smart Serve
First Aid
Timeline
Head Waiter
Silver Birch
2023.07 - 2024.01
Cashier
Little Caesars Pizza
2022.09 - 2022.12
Deli Assistant
Sobeys
2022.07 - 2022.09
High School Diploma -
Orillia Secondary School
Smart Serve
First Aid
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