Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Konnie Di Piazza

Konnie Di Piazza

Operations Manager
Toronto,Ontario

Summary

I am a seasoned and meticulous operations specialist with more than fifteen years of experience in the grocery retail industry. My proficiency lies in the management of inventory systems and executing novel initiatives. I also have exceptional decision-making, problem-solving, communication, delegation, and time management acumen. Furthermore, I collaborate effectively with others. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

OPERATIONS MANAGER MMFC

LOBLAW
01.2020 - 08.2022
  • Successfully managed daily store operations, overseeing labor control, inventory management, and assortment roll-out
  • Collaborated with Loblaw digital to identify assortment initiatives that promote growth in MMFC, with a focus on division-leading KPIs and metrics
  • Devised and implemented new processes to mitigate performance system concerns
  • Expertly resolved inventory system defects and issues, displaying strong troubleshooting skills
  • Cultivated a cohesive team.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

ASSISTANT STORE MANAGER-INVENTORY

FORTINOS
01.2016 - 01.2022
  • Collaboration, Leadership, Planogram implementation, Enhanced Pl accuracy from 74.9 to 89.2 by implementing a structured backroom process, including detailed receiving audits, reverse inventory audits, daily reclamation, and vendor credit processing
  • Led the implementation of Grocery LCBO/TBS as well as the launch of PC Express
  • Troubleshot and resolved numerous inventory defects and issues
  • Fostered a cohesive team.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

ASSISTANT STORE MANGER - INVENTORY

RCSS
01.2010 - 01.2016
  • Encouraged and motivated colleagues to adopt the new SAP inventory system
  • Formulated and implemented a new process to streamline the receiving, reclamation, and vendor credit process
  • Contributed to enhancing the SAP practices and processes
  • Led the Toronto team for in-store merchandising, special events, and holiday setups
  • Possess substantial knowledge of enterprise application software, particularly SAP
  • Implement planograms effectively
  • Rollout and execute BDR/SPOT/LAR processes
  • Ensure effective handling of customer interactions and escalations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Skills

  • Strong problem-solving
  • Analytical skills
  • Customer Service
  • Collaboration
  • Leadership
  • Planogram implementation
  • Labor Relations
  • Data Analysis
  • Performance Reporting
  • Logistics Oversight
  • Process Improvements
  • Supply Chain Management
  • Risk Management
  • P&L Management
  • Distribution Center Management
  • Performance Management
  • Strategic Planning
  • Operations Management
  • Financial Management

Additional Information

  • Enhanced Pl accuracy from 74.9 to 89.2 by implementing a structured backroom process, including detailed receiving audits, reverse inventory audits, daily reclamation, and vendor credit processing.
  • Led the implementation of Grocery LCBO/TBS as well as the launch of PC Express.
  • Troubleshot and resolved numerous inventory defects and issues.
  • Fostered a cohesive team.
  • Encouraged and motivated colleagues to adopt the new SAP inventory system.
  • Formulated and implemented a new process to streamline the receiving, reclamation, and vendor credit process.
  • Contributed to enhancing the SAP practices and processes.
  • Led the Toronto team for in-store merchandising, special events, and holiday setups.
  • Possess substantial knowledge of enterprise application software, particularly SAP.
  • Implement planograms effectively.
  • Rollout and execute BDR/SPOT/LAR processes.
  • Ensure effective handling of customer interactions and escalations.

Timeline

OPERATIONS MANAGER MMFC

LOBLAW
01.2020 - 08.2022

ASSISTANT STORE MANAGER-INVENTORY

FORTINOS
01.2016 - 01.2022

ASSISTANT STORE MANGER - INVENTORY

RCSS
01.2010 - 01.2016

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