KONICA KAMBOJ
Surrey,Canada
Summary
Dedicated professional with expertise in customer assistance, written and verbal communication, and problem resolution. Demonstrates a flexible work approach and excels in collaborative working environments. Proficient in cash management, data management, and entry. Committed to leveraging skills to enhance operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Booking agent
Handydart
Surrey, British Columbia
10.2024 - Current
- Managed incoming calls for HandyDart, assisting customers with transportation bookings for individuals with disabilities.
- Provided detailed information on routes, schedules, and eligibility criteria to ensure accurate bookings.
- Addressed customer concerns and inquiries, ensuring timely, reliable, and efficient transportation services.
Volunteer
Carelife Residential Facility
Fleetwood
04.2024 - 10.2024
- Supported residents with daily activities, enhancing comfort and well-being
- Organised engaging activities to improve residents' quality of life
Team supervisor
Tim Hortons
Cloverdale
12.2021 - 01.2025
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Supported junior staff through mentoring initiatives, fostering professional growth and talent retention.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Ensured timely project completion by closely monitoring progress and deadlines.
Warehouse Worker
Foodex
10.2021 - 11.2021
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Maintained and cleaned warehouse equipment following set procedures.
- Operated material handling equipment to move large and heavy loads.
- Communicated with all levels of staff, maintaining positive, productive working environments.
Receptionist
Amit Dental Clinic
Patiala, India
06.2020 - 12.2020
- Assisted with administrative tasks, improving overall functionality of the office.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Upheld confidentiality with sensitive information handling procedures.
Education
Associate of Science - Science
Capilano University
North Vancouver, British Columbia 10.2021 - 12.2023
High school - Science
Girls school
India 03.2017 - 03.2019
Skills
- Customer Assistance
- Written and Verbal Communication
- Flexible work approach
- Problem resolution
- Collaborative Working
- Cash Management
- Data management and entry
Languages
English
Fluent
Punjabi
Fluent
Hindi
Fluent
Affiliations
- Reading Novels, Cooking and Music
Personal Information
Visa status: Work Permit (Full-time)
References
Cathy Ballard, Manager at Handydart, (Cathy.Ballard@Transdev.com).
Jense Linda, Previous Volunteer Manager, (linda.jense@fraserhealth.ca).
Rajpreet Kaur, Colleague, (rajpreets529@gmail.com).
Contact number available upon request.
Timeline
Booking agent
Handydart
10.2024 - Current
Volunteer
Carelife Residential Facility
04.2024 - 10.2024
Team supervisor
Tim Hortons
12.2021 - 01.2025
Associate of Science - Science
Capilano University
10.2021 - 12.2023
Warehouse Worker
Foodex
10.2021 - 11.2021
Receptionist
Amit Dental Clinic
06.2020 - 12.2020
High school - Science
Girls school
03.2017 - 03.2019
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