Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Kongmeng Yang

Fresno

Summary

Seeking an opportunity as a Computer Technician to utilize my skills, abilities, and achieve growth while being resourceful.

Overview

12
12
years of professional experience

Work History

IT Service Desk Specialist

United Health Centers
04.2024 - Current
  • Troubleshooting and Resolving Issues: Diagnosing and resolving technical problems related to hardware, software, network connectivity, and other IT-related issues.
    Providing step-by-step solutions to users over the phone, via email, chat, or in person.
  • User Support: Assisting users with account and password issues, software installations, and other IT-related inquiries.
    Offering guidance and instructions on how to use specific software applications or hardware devices.
  • Incident Management: Logging and tracking user-reported issues using a ticketing system.
    Prioritizing and escalating incidents based on severity and impact.
  • Configuration and Setup: Setting up new user accounts, configuring hardware, and installing software applications.
    Ensuring that IT resources are correctly configured and optimized for use.
  • Documentation and Reporting: Maintaining detailed records of all reported issues, solutions provided, and user interactions.
    Generating reports on common issues, resolution times, and other key performance metrics.
  • User Training and Education: Providing training sessions or resources to help users become more proficient with their IT tools and systems.
    Educating users about best practices for IT security and data protection.
  • Remote Support: Using remote access tools to troubleshoot and resolve issues on users' devices without the need for a physical presence.
  • Asset Management: Keeping track of IT assets such as computers, software licenses, and peripheral devices.
    Managing inventory and ensuring that equipment is properly maintained and replaced as needed.
  • Security Management: Implementing and enforcing security protocols to protect the organization's data and IT infrastructure.
    Responding to security incidents and breaches.

IT Technician

Community Medical Center/TEKsystems
02.2023 - 06.2023
  • Maintained office PCs, networks, and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Set up HP AIO computer, HP ColorLaserJett printer, Zebra printer, Scanner, Thin Clients, Phones, and TVss (55”, 65”, and 75”)
  • Labeling computers and printer's hostname and IPv4 address
  • Adding connecting printer and computer name in master tech file
  • Experiences with ticketing system which includes incidents, service requests, and tasks
  • Creating and assigning tickets to different I.T.team department
  • Imaging SFF desktops, mini desktops, and laptops
  • Push out software to the customers' desktops or laptop

Team Lead

Continential Automotives
08.2012 - 03.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Associate of Science - Information Technology/Networking

Fresno City College
Fresno, CA
03.2023

Skills

  • Troubleshooting and Diagnostics
  • System Performance Evaluation
  • Hardware and Software Configuration
  • Printers and Peripherals
  • Application Installation
  • Network Hubs
  • Technical Support
  • Using Active Directory to search for the user's name for additional information
  • Backup and Restore customer's files
  • Creating and assigning tickets

Reference

Kevin Karasuda                                                                      

Team Lead

Community Medical Center

(559)-341-9114

KKarasuda@communitymedical.org

Team Lead


Donald Brooks

T-3 Technician

Community Medical Center

(559)260-1903

Donaldbrooks01@gmail.com

Mentor 


Harviy Lopez

T-1 Technician

Community Medical Center

(559)801-8519

harviylopez@yahoo.com

Mentor


Timeline

IT Service Desk Specialist

United Health Centers
04.2024 - Current

IT Technician

Community Medical Center/TEKsystems
02.2023 - 06.2023

Team Lead

Continential Automotives
08.2012 - 03.2019

Associate of Science - Information Technology/Networking

Fresno City College

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