Kongmeng Yang
Fresno
Summary
Seeking an opportunity as a Computer Technician to utilize my skills, abilities, and achieve growth while being resourceful.
Overview
12
12
years of professional experience
Work History
IT Service Desk Specialist
United Health Centers
Fresno, CA
04.2024 - Current
- Troubleshooting and Resolving Issues: Diagnosing and resolving technical problems related to hardware, software, network connectivity, and other IT-related issues.
Providing step-by-step solutions to users over the phone, via email, chat, or in person.
- User Support: Assisting users with account and password issues, software installations, and other IT-related inquiries.
Offering guidance and instructions on how to use specific software applications or hardware devices.
- Incident Management: Logging and tracking user-reported issues using a ticketing system.
Prioritizing and escalating incidents based on severity and impact.
- Configuration and Setup: Setting up new user accounts, configuring hardware, and installing software applications.
Ensuring that IT resources are correctly configured and optimized for use.
- Documentation and Reporting: Maintaining detailed records of all reported issues, solutions provided, and user interactions.
Generating reports on common issues, resolution times, and other key performance metrics.
- User Training and Education: Providing training sessions or resources to help users become more proficient with their IT tools and systems.
Educating users about best practices for IT security and data protection.
- Remote Support: Using remote access tools to troubleshoot and resolve issues on users' devices without the need for a physical presence.
- Asset Management: Keeping track of IT assets such as computers, software licenses, and peripheral devices.
Managing inventory and ensuring that equipment is properly maintained and replaced as needed.
- Security Management: Implementing and enforcing security protocols to protect the organization's data and IT infrastructure.
Responding to security incidents and breaches.
IT Technician
Community Medical Center/TEKsystems
Fresno, CA
02.2023 - 06.2023
- Maintained office PCs, networks, and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up HP AIO computer, HP ColorLaserJett printer, Zebra printer, Scanner, Thin Clients, Phones, and TVss (55”, 65”, and 75”)
- Labeling computers and printer's hostname and IPv4 address
- Adding connecting printer and computer name in master tech file
- Experiences with ticketing system which includes incidents, service requests, and tasks
- Creating and assigning tickets to different I.T.team department
- Imaging SFF desktops, mini desktops, and laptops
- Push out software to the customers' desktops or laptop
Team Lead
Continential Automotives
Morganton, NC
08.2012 - 03.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked with different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Associate of Science - Information Technology/Networking
Fresno City College
Fresno, CA03.2023
Skills
- Troubleshooting and Diagnostics
- System Performance Evaluation
- Hardware and Software Configuration
- Printers and Peripherals
- Application Installation
- Network Hubs
- Technical Support
- Using Active Directory to search for the user's name for additional information
- Backup and Restore customer's files
- Creating and assigning tickets
Reference
Kevin Karasuda
Team Lead
Community Medical Center
(559)-341-9114
KKarasuda@communitymedical.org
Team Lead
Donald Brooks
T-3 Technician
Community Medical Center
(559)260-1903
Donaldbrooks01@gmail.com
Mentor
Harviy Lopez
T-1 Technician
Community Medical Center
(559)801-8519
harviylopez@yahoo.com
Mentor
Timeline
IT Service Desk Specialist
United Health Centers
04.2024 - Current
IT Technician
Community Medical Center/TEKsystems
02.2023 - 06.2023
Team Lead
Continential Automotives
08.2012 - 03.2019
Associate of Science - Information Technology/Networking
Fresno City College