Kona Lai
Saskatoon,SK
Summary
Offering solid foundation in customer service and cash handling, eager to learn and grow within this environment. I bring ability to quickly understand money transfer processes and maintain accurate records. Ready to use and develop skills in financial transactions and customer service within this organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Slot Attendant
Dakota Dunes Casino
Whitecap, SK
11.2023 - Current
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
Slot Supervisor (Term)
Dakota Dunes Casino
Whitecap, SK
08.2024 - 11.2024
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within the department.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Contributed to a positive work environment by fostering strong relationships with colleagues and management.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Trained, supervised and evaluated workers.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
Sales Specialist (Summer Job)
Sasktel
Saskatoon SK
08.2022 - 11.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Drafted, finalized and submitted paperwork to complete sales.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
Marketing Assistant/ Cashier
Panda Puff (Domo)
Meadow Lake, SK
11.2021 - 08.2022
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Monitored competitor activity, staying ahead of industry trends and identifying opportunities for growth.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Researched products, reviews and stayed up to date on most desirable products when making orders for the company.
Bartender/Server (Summer Job)
Sunnyside Beach Bar
Christopher Lake, SK
05.2021 - 09.2021
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cash Exchange Provider/ Cashier
North West Company
Prince Albert, SK
08.2020 - 11.2020
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Head Cashier
Giant Tiger
Prince Albert, SK
07.2019 - 07.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Kept track of all cashiers floats during every shift.
Education
Grade 12 Diploma -
Prince Albert Collegiate Institute
Prince Albert, SK06.2019
Skills
- Reliability and punctuality
- Documentation skills
- Cash handling proficiency
- Decision-making capacity
- Serving customer needs
- Calm and professional under pressure
- Problem-solving
- Time management
- Multitasking
- Customer engagement
- Record keeping skills
Languages
English
Full Professional
Certification
Serve It Right
Service Best
Occupational Health & Safety
WCLC Certified
References
• Ashley Dancszak - (306) 930-3085
• Travis Perry - (306) 930-0889
• Morgan Mckay - (306) 236-4200
• Jewels Ludwar - (306) 361-5171
• Mckenzie Arcand - (306) 229-1777
• Jason Gerard - (306) 371-8646
Timeline
Slot Supervisor (Term)
Dakota Dunes Casino
08.2024 - 11.2024
Slot Attendant
Dakota Dunes Casino
11.2023 - Current
Sales Specialist (Summer Job)
Sasktel
08.2022 - 11.2022
Marketing Assistant/ Cashier
Panda Puff (Domo)
11.2021 - 08.2022
Bartender/Server (Summer Job)
Sunnyside Beach Bar
05.2021 - 09.2021
Cash Exchange Provider/ Cashier
North West Company
08.2020 - 11.2020
Head Cashier
Giant Tiger
07.2019 - 07.2020
Grade 12 Diploma -
Prince Albert Collegiate Institute