Kompal Singh
Ottawa,ON
Summary
Dynamic professional with a solid background in electronics and communication engineering, leveraging extensive experience in team leadership, customer service, and operations management. Proven ability to effectively supervise and guide teams to achieve operational excellence and deliver exceptional service in the food and hospitality industry. Skilled in implementing training programs, optimizing workflows, and ensuring compliance with industry standards. A results-oriented leader with a track record of driving revenue growth, enhancing customer satisfaction, and maintaining high standards of quality and efficiency.
Overview
6
6
years of professional experience
Work History
Supervisor
Harvey's Restaurant
06.2021 - Current
- Directed and supervised a team of 15+ staff members at Harvey's Restaurant, ensuring seamless operations and high-quality service.
- Implemented a new training program resulting in a 20% reduction in onboarding time and improved overall staff performance.
- Analyzed customer surveys and implemented feedback mechanisms, leading to more personalized and attentive service.
- Achieved 100% compliance with health and safety standards and local health codes.
- Created and executed promotions, contributing to 15% increase in revenue during promotional periods.
- Trained staff on effective upselling techniques, resulting in 20% boost in upsell conversion rates and increased average transaction value.
Cashier/Grocery Associate
Giant Tiger
02.2021 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Project Communicator/ Software Tester
SN2xl
04.2020 - 04.2021
- Led the development of an online strength and conditioning software, extending SCN2xL infrastructure to include new features.
- Designed and implemented a platform for trainers/admins, reducing PDF file dependency and streamlining workout program sharing.
- Ensured website compatibility with iOS and Android platforms, expanding accessibility to a wide user base.
- Integrated client input for observations and improvements, resulting in enhanced user engagement.
- Implemented Agile methodologies, optimizing project results, and ensuring a streamlined workflow.
Intern
CSIR – Central Scientific Instruments Organisation
01.2018 - 07.2018
- Developed and implemented an advanced object detection algorithm using deep learning techniques for video analysis and real-time detection.
- Successfully improved object detection accuracy by a substantial margin through the application of innovative deep-learning approaches.
- Implemented methodological techniques ensuring high accuracy across diverse scenarios, showcasing adaptability and versatility.
- Designed and executed an end-to-end deep learning-based approach for object detection, minimizing dependency on traditional computer vision methods.
- Engineered a fast and accurate object detection system, demonstrating practical applications in real-world scenarios
Education
Bachelor of Science - Wireless Information Networking
Fleming College
Peterborough, ON04.2021
Bachelor of Science - Electronics And Communication Engineering
Bahra University
Shimla, IN08.2018
Skills
- Strategic Planning
- Schedule Development
- Data Analytics
- Staff Management
- Process Improvement
- Complex Problem-Solving
- Training and Mentoring
- Goal-Oriented
- Employee Motivation
- Conflict Resolution
- Decision Making
- Time Management
- Team Building
Languages
English
Professional Working
Timeline
Supervisor
Harvey's Restaurant
06.2021 - Current
Cashier/Grocery Associate
Giant Tiger
02.2021 - 04.2021
Project Communicator/ Software Tester
SN2xl
04.2020 - 04.2021
Intern
CSIR – Central Scientific Instruments Organisation
01.2018 - 07.2018
Bachelor of Science - Wireless Information Networking
Fleming College
Bachelor of Science - Electronics And Communication Engineering
Bahra University
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