Summary
Overview
Work History
Education
Skills
Timeline
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Kome Egworefa

Www.linkedin.com/in/oghenekome- Egworefa-b251831a3

Summary

Motivated and goal-oriented individual with a strong dedication to enhancing Customer Success and providing a superior level of service. Excel in customer relationship building and CRM software mastery. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

2
2
years of professional experience

Work History

Customer Success Manager

Docketwise (Affinipay)
09.2023 - Current
  • Developed and facilitated group onboarding sessions for new and existing clients
  • Regularly worked with engineering, product, and, sales team to help fix bugs and improve product, alongside passing off users feature requests to the development team.
  • Scheduled and delivered exceptional tutorials such as live webinars and in app walkthrough of our software for large audiences varying in scope.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Developed assessments and user polls to evaluate onboarding effectiveness, altering content and delivery to achieve product learning goals.
  • Led the creation of more than 700 customer success plans, leading to a 15% improvement in success rate of customer onboarding.

Bussiness Development Representative

Docketwise (Affinipay)
05.2022 - 08.2023
  • Outbound telephone-based (cold calling) and emailing prospects for Docketwise, developing and maintaining a high level knowledge of Docketwise legal practice management.
  • Developed strategies and coordinated cross functional support with onboarding and customer success teams to ensure that expectations set during sales process are met.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Used SalesForce and Outreach to handle current portfolio and prospective leads.
  • Being the first point of contact and educating leads to help generate increased interest that leads to a hand off to our account executive to close.
  • Overachieved monthly quota of over $30K in ARR, and successfully achieved 100% of margin quota monthly and quarterly.

Client Service Specialist

Canadalife
12.2021 - 05.2022
  • Handled plan and member maintenance on GPAS, including data updates, financial transactions and reporting
  • Processed standard and customized client reporting , including the completion of Annual Information Returns and responding to inquiries from external auditors
  • End to end handling of breakdown transactions which included requirement gathering, communications, handling unusual situations and ultimately making payments to/on behalf of plan members

Education

BBA - Business Administration

University of Winnipeg
Winnipeg, MB
02.2022

Skills

  • Customer Account Management
  • Customer Relationship Building
  • Customer Retention
  • CRM Software (Salesforce)
  • SaaS Implementation/ Software Sales
  • Cold Calling
  • SQL/Jira/Tableau
  • Business Development

Timeline

Customer Success Manager

Docketwise (Affinipay)
09.2023 - Current

Bussiness Development Representative

Docketwise (Affinipay)
05.2022 - 08.2023

Client Service Specialist

Canadalife
12.2021 - 05.2022

BBA - Business Administration

University of Winnipeg

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