Kombosiya Uncle Iganibo
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE
CANAFRI
09.2023 - 12.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed and updated databases to handle customer data.
Business Development Officer
UPSOLUTIONS
08.2018 - 08.2023
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Quoted prices, credit terms and other bid specifications.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Customer Service Officer
UPSOLUTIONS
01.2017 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas
- Checked packages and merchandise for damage and notified vendors
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Unpacked and repacked items in different quantities and configurations for shipment
- Carefully packaged finished products and prepared for shipment
- Maintained organized work area by cleaning and removing hazards
- Made sure that products were produced on time and are of good quality
- Met production targets and tight deadlines by collaborating closely with team members
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Established and accurately prepared customers accounts to complete new purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
INVENTORY CLERK
KARPOS ENGINEERING LIMITED
11.2015 - 10.2016
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Performed data entry and completed proper paperwork.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Collaborated with the procurement team to establish steady supply of inventory.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Greeted customers and directed to requested products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Greeted store customers and discussed needs.
- Recorded daily activities for inventory control.
- Supervised and trained new staff in performing census.
- Maintained store assets with effective loss prevention strategies.
- Updated manuals to reflect amending of rates, rules or regulations.
Education
Bachelor of Business Administration, Marketing - Business Administration
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana11.2013
Skills
- Analytical and Critical Thinking
- Relationship Building
- Data Entry
- Teamwork and Collaboration
- Good Telephone Etiquette
- Active Listening
- Quality Assurance
- Research
- Marketing
- Proficient in Microsoft
- Relationship Building and Rapport
- Time Management
- Sales Strategy
- Performance Goals
- Paperwork Processing
- Product Knowledge
- Product and Service Solutions
- Administrative Support
- Client Relations
- Computer Proficiency
- De-escalation Techniques
- Order Management
- Multitasking
- Barcode Scanning
- Order Fulfillment
- Records Management
- Database Management
Languages
English
Native or Bilingual
Timeline
CUSTOMER SERVICE
CANAFRI
09.2023 - 12.2023
Business Development Officer
UPSOLUTIONS
08.2018 - 08.2023
Customer Service Officer
UPSOLUTIONS
01.2017 - 08.2018
INVENTORY CLERK
KARPOS ENGINEERING LIMITED
11.2015 - 10.2016
Bachelor of Business Administration, Marketing - Business Administration
Kwame Nkrumah University of Science and Technology
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