KOMALPREET KAUR
Halifax,Canada
Summary
Results-driven and highly motivated Petroleum Engineering Technology graduate with strong knowledge of petroleum systems, drilling, and process simulation, complemented by 4+ years of experience in customer service, sales, and operations across telecom, retail, and food service. Active member of the Society of Petroleum Engineers with proven ability to collaborate on technical projects and coordinate workshops. Skilled in problem-solving, safety practices, process efficiency, and computer applications, with additional expertise gained through formal computer training. Previous roles as a Technical Sales Representative, Swing Manager, Assistant Manager, and Customer Service Representative have strengthened leadership, communication, adaptability, and multitasking abilities in fast-paced environments. Experienced in client relations, conflict resolution, administrative coordination, facility oversight, scheduling, and maintaining organized operational environments. Committed to safety, efficiency, property and asset care, continuous learning, and delivering results with professionalism and accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
PURDYS CHOCOLATIER
Prince George, British Columbia
10.2025 - 05.2026
- Coordinated daily staff scheduling to optimize coverage during peak hours and support efficient workflow across all shifts.
- Executed cash deposits and completed daily financial reconciliation while ensuring accurate records and secure banking procedures.
- Monitored inventory levels and conducted regular stock audits to maintain product availability and reduce loss.
- Provided customer assistance, resolved concerns efficiently, and upheld a clean and organized store environment.
Customer Service Representative
MARK’S
Prince George, British Columbia
08.2025 - 01.2026
- Guided customers in product selection and purchases, fostering satisfaction through expert support.
- Executed accurate transaction processing and efficient handling of returns and exchanges.
- Supported daily store operations, contributing to team productivity and customer satisfaction.
- Coordinated display organization and inventory management to improve customer shopping experience.
Swing Manager
MCDONALD’S
Sydney River, Nova Scotia
10.2021 - 06.2025
- Supervised and trained diverse teams, enhancing service quality and elevating customer satisfaction.
- Directed high-volume restaurant operations, ensuring food safety and regulatory compliance to uphold standards.
- Resolved operational challenges and customer escalations, maintaining efficiency in high-pressure situations.
- Oversaw inventory control, cash management, and resource allocation with accountability.
Technical Sales Representative
THE SYDNEY CALL CENTRE
Sydney, Nova Scotia
08.2022 - 11.2024
- Guided clients on service plans, upgrades, and product solutions to enhance their satisfaction and alignment with needs.
- Exceeded monthly sales targets by up to 20% through relationship-driven selling and upselling.
- Processed customer accounts and service requests to ensure timely and accurate resolutions.
- Maintained high customer retention by proactively resolving concerns and offering customized solutions.
Volunteer, Society of Petroleum Engineers
CAPE BRETON UNIVERSITY
Sydney, Nova Scotia
09.2021 - 04.2024
- Coordinated student workshops and technical events to strengthen collaboration between students and industry professionals.
- Supported project planning and execution in team environments.
- Promoted Society of Petroleum Engineers activities to increase student engagement.
- Gained practical exposure to petroleum systems and industry practices.
Education
Diploma - Petroleum Engineering Technology
Cape Breton University
Sydney, Nova Scotia04-2024
High School Diploma - Physics, Mathematics & Chemistry
Kendriya Vidhyalya AFS Barnala
Barnala, Punjab, India03-2020
Skills
- Drilling operations management
- Petroleum engineering systems
- Simulation processes and regulatory compliance
- Skilled in technical software solutions
- Proficient in Microsoft Office tools
- Effective use of reporting tools for insights
- Coordinating schedules and logistics efficiently
- Leading teams with effective training methods
- Monitoring operations while ensuring safety compliance
- Facilitating workshops and managing projects effectively
- Financial reconciliation
- Advising clients with relationship focus
- Excellence in customer support services
- Resolving conflicts through problem-solving techniques
- Customer relationship management
Certification
- CPR and First Aid
- Food Handler Certification
- COVID-19 Vaccination Certificate
References
Available upon request.
Timeline
Assistant Manager
PURDYS CHOCOLATIER
10.2025 - 05.2026
Customer Service Representative
MARK’S
08.2025 - 01.2026
Technical Sales Representative
THE SYDNEY CALL CENTRE
08.2022 - 11.2024
Swing Manager
MCDONALD’S
10.2021 - 06.2025
Volunteer, Society of Petroleum Engineers
CAPE BRETON UNIVERSITY
09.2021 - 04.2024
Diploma - Petroleum Engineering Technology
Cape Breton University
High School Diploma - Physics, Mathematics & Chemistry
Kendriya Vidhyalya AFS Barnala