Results-oriented Administrative Officer with demonstrated success at Joel Harris, elevating operational efficiency by 20% through strategic policy enhancements.
Overview
1
1
year of professional experience
Work History
Administrative Officer / Office Manager
Joel Harris
Milton, Ontario
01.2024 - 06.2025
Conducted in-depth reviews and evaluations of existing administrative policies and procedures, introducing improvements that increased operational efficiency, and reduced processing time by 20%.
Established and maintained work priorities and schedules, ensuring alignment with organizational goals, and adherence to strict internal and external deadlines.
Coordinated administrative activities, including document control, meeting scheduling, travel arrangements, expense tracking, and internal communications.
Ensured compliance with federal and provincial privacy legislation (e.g., Access to Information and Protection of Privacy Act), managing the secure release of records, and handling sensitive information with discretion.
Spearheaded office service planning, including space planning, office relocation logistics, equipment inventory management, procurement of office supplies, asset disposal, and facility maintenance coordination.
Oversaw vendor relationships and service contracts related to maintenance, office equipment, parking, and security systems, ensuring optimal cost-efficiency and service delivery.
Collected, compiled, and analyzed operational data to produce detailed monthly and quarterly reports, executive dashboards, policy manuals, and official correspondence.
Supervised and mentored a team of 3–4 administrative staff, overseeing onboarding, training, scheduling, and performance management, to ensure consistent service quality.
Designed and implemented a document filing and retrieval system that improved record-keeping accuracy and reduced audit preparation time.
Managed calendars, coordinated high-level meetings, and prepared briefing materials for senior leadership.
Utilized Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to manage communications, generate reports, automate templates, and develop professional presentations.
Maintained a strong knowledge of office procedures, administrative best practices, and internal controls, acting as the key point of contact for interdepartmental coordination.