Dynamic Logistics Coordinator at National Logistics Services with a proven track record in optimizing freight operations and enhancing customer satisfaction. Skilled in shipment tracking and problem-solving, I successfully negotiated carrier rates, improving delivery performance and minimizing costs. Adept at collaborating with teams to resolve issues and streamline logistics processes.
Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Utilized Transportation Management Systems (TMS) to track shipments and update real-time data.Assisted dispatchers and drivers with route planning and load optimization for efficiency.
Maintained shipment documentation, including BOLs, PODs, and rate confirmations, ensuring compliance with regulations.
Negotiated carrier rates and capacity availability to secure cost-effective transportation.
Monitored KPIs such as booking accuracy, delivery performance, and carrier efficiency, generating reports for management.
Resolved booking-related issues promptly by liaising with internal teams and external partners.