Komalpreet Kaur
Red Deer
Summary
Dynamic Guest Service Agent with a proven track record at Days Inn Hotel, excelling in billing dispute resolution and revenue optimization. Recognized for enhancing customer satisfaction through effective communication and conflict resolution. Skilled in payment processing and reservation management, consistently delivering exceptional service that strengthens client relationships.
Personable and reliable with passion for providing exceptional guest experiences and maintaining positive atmosphere. Possesses knowledge of hospitality principles and customer service techniques, along with communication and problem-solving skills. Committed to enhancing guest satisfaction and contributing to welcoming environment.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Days Inn Hotel
05.2024 - 01.2025
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Customer Service
Popular Pizza
01.2023 - 03.2024
- Provided excellent customer service while meeting challenging time goals.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Provided direct customer service and support for Number commercial clients.
- Built positive relationships with customers by providing exceptional customer service.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to provide exceptional customer service.
Education
Diploma - Business Analytics
Sheridan College
Brampton, ONSkills
- Billing dispute resolution
- Room management systems
- Revenue optimization
- Payment processing
- Reservation management
- Customer relationship management
- Time management
- Conflict resolution
- Communication skills
- Attention to detail
Timeline
Guest Service Agent
Days Inn Hotel
05.2024 - 01.2025
Customer Service
Popular Pizza
01.2023 - 03.2024
Diploma - Business Analytics
Sheridan College
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