KOMALPREET KAUR
Calgary
Summary
Personable and resourceful with strong aptitude for problem-solving and communication. Knowledgeable in troubleshooting technical issues and adept at using various software tools to resolve customer queries. Focused on delivering exceptional support and ensuring seamless user experiences.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Gatestone Co. Inc.
05.2024 - 03.2025
- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues
- Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
- Diagnose and resolve technical problems encountered by customers
- Consult internal software, tools and guides, to research customer issues and implement solutions
- Document customer records with a log of problems and solutions for use by other Technical Support Representatives
- Deliver exceptional customer experience while staying within our support scope guidelines
- Educate customers in realizing the full benefit of the client's products and services and look for opportunities to improve our business and elevate customer experiences
- Promote and sell the features, advantages, and benefits of client products and services to our customers
- Employ time management and multi-tasking skills to maintain high service levels
- Thoroughly document customer interactions and escalate potential service issues and identify opportunities to improve customer service levels
Sales Associate
7-Eleven
06.2022 - 09.2022
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Trained new employees on company policies and strong sales techniques
- Monitored competitor trends and market shifts to maintain company relevance
- Used knowledge of company products and services to recommend solutions to customers
- Built and established strong relationships with customers, enabling long-term partnerships
- Efficient in managing money while dealing with customers
- Responded promptly to customer queries to increase overall satisfaction built through deployment and user training
Helpdesk Technician
TNI The Network INC
02.2022 - 07.2022
- Monitoring the performance of individual applications to ensure systems perform efficiently
- Keep the IS Operations Manager informed of all matters of major importance that are necessary to manage the department effectively
- Ensure adequate performance and operation of the systems - monitor the performance⁄ operation, diagnose and address any problems
- Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems
- Assist in monitoring all computer systems within the organization that are operational throughout an associate's workday
- Assist Revenue Systems Senior Analysts with architecting, designing, developing/coding, testing, and delivering moderately complex revenue systems
- Assist in administration of networks
- Maintains asset record updates, tracking and assigning assets to their location and status (registered, deployed, etc)
- Creating automated problem/change reports
- Maintain and review the job-scheduling system
Junior Associate
HCL Tech
01.2021 - 12.2021
- Collaborate with local IT managers in ensuring the excellence of service delivery and talent management
- Support asset management of client hardware and provide remote hands assistance to technical teams and customers
- Participates in testing, evaluation, and implementation of related software products (including new products, software packages, operating systems, and facilities) to ensure the software used in the project is compatible from end-to-end
- Act as the main contact for global workplace service and projects roll out, Change Management, act as the role of project manager in the country in delegated service performance enhancement and optimization projects
- Responsible for the implementation and remediation of the client device security, including patch management, anti-virus, intrusion prevention and access control in line with regional guidance
- Maintains a strong working relationship internally and externally across different global IT function groups, business functions and international external service vendor, performs system hardware upgrades and user Administration of report distribution
- Collaborate with the business functions (e.g
- HR, Controlling, Finance and purchasing) in MAG, staffing, Budgeting, Inventory management, cost charge, outsourcing and vendor management
- Knowledge of tape management systems including handling of media, inventory control and off-site storage
Education
Information Technology
Lethbridge Polytechnic
Lethbridge04-2024
Introduction To Artificial Intelligence WithPython
Harvard University
Cambridge04-2024
Skills
- Self-motivated, high energy and resourceful with the ability to take ownership of a project or task and be accountable
- Strong organizational abilities, the capacity to handle problems, a keen eye for detail, and the capacity to multitask in a hectic setting
- Exhibit excellent communication, teamwork, and customer service abilities, as well as the capacity to collaborate with a wide range of public members
- A minimum of three years of customer service experience, including handling cash in a bank or retail setting, and a high school certificate or its equivalent (such as a GED)
- Great experience interacting with members of the public from a variety of cultural backgrounds
- Trained programs in subjects like multicultural awareness, communications, or conflict resolution, as well as prior experience working with clients who speak English as a second language
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Technical Support Representative
Gatestone Co. Inc.
05.2024 - 03.2025
Sales Associate
7-Eleven
06.2022 - 09.2022
Helpdesk Technician
TNI The Network INC
02.2022 - 07.2022
Junior Associate
HCL Tech
01.2021 - 12.2021
Information Technology
Lethbridge Polytechnic
Introduction To Artificial Intelligence WithPython
Harvard University
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