Komalpreet Kaur
Dartmouth,Canada
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Excelling in critical thinking and customer service, I drive results by prioritizing client needs and safety standards.
Overview
2
2
years of professional experience
Work History
Supervisor
TIM HORTONS
09.2024 - Current
- Developed and implemented operational procedures to ensure efficient workflow and customer satisfaction
- Supervise a team of members and coordinate shift activities including assigning tasks, monitoring performance, and providing coaching and feedback to team member
Team member
TIM HORTONS
12.2022 - 09.2024
- Company Overview: SSP, Toronto
- Handled concerns quickly, and escalated major issues to the supervisor
- Resolved customer complaints with empathy, increasing loyalty and repeat business
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
- Stocking up on everything and looking for expired products
- Promoted as a health and safety inspector at the same company to perform duties including thermometer calibrations, temperature recording, food safety, and handling procedures, following sanitation and cleaning procedures, and documenting all the standards
- SSP, Toronto
Unit In charge
ICE currency exchange
03.2023 - 08.2023
- Helping cash point process development and trouble shooting
- Overall control and coordination for smooth functioning as Unit In charge
- Strong working understanding of currency
Education
Diploma - Tourism and hospitality
Alpha college of business and technology
Scarborough, ONSkills
- Microsoft Excel
- CPR
- Active listening
- Problem-solving abilities
- Critical thinking
- Multi-tasking
- Staff management
- Employee motivation
- Data entry
- Goal oriented
Timeline
Supervisor
TIM HORTONS
09.2024 - Current
Unit In charge
ICE currency exchange
03.2023 - 08.2023
Team member
TIM HORTONS
12.2022 - 09.2024
Diploma - Tourism and hospitality
Alpha college of business and technology
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