KOMALPREET KAUR
Ottawa,Canada
Summary
Results-driven Inside Sales and Digital Marketing professional with 3+ years of experience in consultative sales, client relationship management, and social media marketing optimization. Adept at helping small and medium-sized businesses maximize their advertising performance through data-driven solutions. Strong expertise in outbound sales, customer support, and digital marketing strategies. Proven ability to exceed sales targets and enhance customer engagement
Overview
6
6
years of professional experience
Work History
CUSTOMER SUPPORT AND SALES REPRESENTATIVE
Sofine Computers
08.2020 - 11.2023
- Company Overview: India
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Onboarded new employees, including training, mentoring and new hire documentation
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Managed 15-20 employees, Listening and fixing their grievances
- Managed over 2-5 customer calls, emails or walk-ins
- Handled the customer calls, despite the degree of difficulty, in a courteous and business-like fashion
- Performed data entry on tracking systems for recording call notes, questions, and suggestions
- Ensured workplace-safety and took corrective actions against unsafe operating conditions and Supervised new employees
- India
ADMINISTRATIVE ASSISTANT
BVN College
06.2018 - 07.2019
- Company Overview: India
- Trained new employees in their various duties and instructed them in new methods and procedures
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Ensured accurate record-keeping with diligent data entry and and database management for vital information
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
- Oversaw expense reports and made budget adjustments to decrease costs by 10%
- Documented and filed customer communications and responded to email queries and concerns within 24 hours
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed filing system, entered data and completed other clerical tasks
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
- India
RECEPTIONIST
New Mahajan Hospital
06.2017 - 06.2018
- Company Overview: India
- Properly directed in-bound calls in phone queues to improve call flow
- Maintained 100% compliance with all hospital and government regulations
- Responded to an average of 40 phone calls per day, improving client satisfaction by 12%
- Scheduled appointments between patients and doctors
- Answered all phone calls in a courteous and professional manners
- Tactfully resolved customer complaints and provided compensation when appropriate, resulting in a 32% increase in rating on customer satisfaction surveys
- India
Education
Post Graduate Diploma in Computer Applications -
Guru Nanak Dev University
05-2020
Bachelor of Science - Non Medical(Mathematics, Chemistry, Bioinformatic)
Guru Nanak Dev University
05-2016
Skills
Inside Sales and Consultative Selling
Digital Marketing and Social Media Advertising
Client Relationship Management
Outbound and Inbound Sales Strategies
B2B and B2C Sales Optimization
Market Research and Competitive Analysis
Customer Support and Retention Strategies
CRM and Sales Pipeline Management
Performance Tracking and Data Analysis
Strong Communication and Negotiation
Timeline
CUSTOMER SUPPORT AND SALES REPRESENTATIVE
Sofine Computers
08.2020 - 11.2023
ADMINISTRATIVE ASSISTANT
BVN College
06.2018 - 07.2019
RECEPTIONIST
New Mahajan Hospital
06.2017 - 06.2018
Post Graduate Diploma in Computer Applications -
Guru Nanak Dev University
Bachelor of Science - Non Medical(Mathematics, Chemistry, Bioinformatic)
Guru Nanak Dev University
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