KOMALPREET KAUR
Summary
Dynamic Merchandise Supervisor with a proven track record at Canada's Wonderland, adept in customer experience optimization and critical thinking. Excelled in spearheading cross-functional teams, enhancing store operational excellence, and boosting customer satisfaction through innovative merchandising strategies. Demonstrated exceptional problem-solving abilities and teamwork, achieving demanding targets and fostering a culture of continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Merchandise Supervisor
Canada's Wonderland
09.2024 - Current
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
- Handle high-traffic periods successfully while maintaining operational excellence throughout the store.
- Managed store budgets effectively by monitoring expenses and identifying opportunities for cost-saving measures.
- Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
- Mentored junior staff members by providing ongoing training on best practices in merchandising and customer service.
Merchandising Team Lead
Canada's Wonderland
12.2023 - 04.2024
- Managed inventory for optimal product availability and turnover rates.
- Optimized space allocation by conducting regular store walkthrough and updating floor plans as needed.
- Conducted competitive analysis to stay ahead of industry trends and capitalize on emerging opportunities within the market niche.
- Assisted management with budget planning for product purchases, optimizing resources for maximum profitability potential.
- Spearheaded seasonal changes in product offerings, keeping the sales floor fresh and relevant throughout the year.
Merchandising Team Lead
Canada's Wonderland
04.2024 - 09.2024
- Managed inventory for optimal product availability and turnover rates.
- Optimized space allocation by conducting regular store walkthrough and updating floor plans as needed.
- Conducted competitive analysis to stay ahead of industry trends and capitalize on emerging opportunities within the market niche.
- Assisted management with budget planning for product purchases, optimizing resources for maximum profitability potential.
- Spearheaded seasonal changes in product offerings, keeping the sales floor fresh and relevant throughout the year.
Retail Sales Associate
Canada's Wonderland
04.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkouts.
Education
Diploma - Business
Sheridan College
Brampton, ON04.2024
Skills
- Customer Experience Optimization
- Store layout
- Merchandise planning
- Competitor analysis
- Performance analysis
- Software expertise
- Customer RMA management
- Visual display standards
- Consumer behavior analysis
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Product knowledge
- Customer experience management
- Problem-solving
Certification
- First Aid and CPR (Class C) , Lifesaver 101 - March 2023- March 2027
Timeline
Merchandise Supervisor
Canada's Wonderland
09.2024 - Current
Merchandising Team Lead
Canada's Wonderland
04.2024 - 09.2024
Merchandising Team Lead
Canada's Wonderland
12.2023 - 04.2024
Retail Sales Associate
Canada's Wonderland
04.2023 - 01.2024
Diploma - Business
Sheridan College