Experienced Customer Service Representative skilled in effective communication, problem-solving, and attentive listening. Dedicated to delivering exceptional customer experiences through personalized solutions that foster loyalty. A collaborative team player known for building rapport and committed to optimizing processes to achieve quality and efficiency. Energetic, results-driven, and passionate about nurturing client relationships, driving partnerships, and advancing business growth.
Hi, I’m
Komalpreet Kaur
Brampton,Ontario
Summary
Overview
2
years of professional experience
1
Certification
Work History
Raunauk Bar And Grill
Front Desk Receptionist
02.2023 - 03.2024
Job overview
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organize,maintain and update information in computer databases.
Tikka Junction
Customer Service Representative
09.2022 - 01.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Nationwide Sales Group Inc.
Sales Account Executive
04.2024 - 05.2024
Job overview
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Exceeded sales targets consistently through strategic planning and execution.
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
Education
St.Lawrence CollegeToronto,ON
from Computer Systems Technician
12.2023
University Overview
Canada CollegeMontreal, QC
from Database Administration
09.2021
University Overview
Skills
- Objection handling
- Client Segmentation
- Strategic Prospecting
- Closing Techniques
- Problem solving
- Confident
- Good Communication skills
- Empathy
- Upselling stratergies
- Performance Management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
French
Limited Working
Certification
- MS Office (Word , Excel and Powerpoint)
- Database Handler
Timeline
Sales Account Executive
Nationwide Sales Group Inc.
04.2024 - 05.2024
Front Desk Receptionist
Raunauk Bar And Grill
02.2023 - 03.2024
Customer Service Representative
Tikka Junction
09.2022 - 01.2023
St.Lawrence College
from Computer Systems Technician
Canada College
from Database Administration
Similar Profiles
TIFFANY AlDRICHTIFFANY AlDRICH
Bartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay MarinaBartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay Marina
Nicola DamaNicola Dama
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World
Laylá FrayLaylá Fray
General Manger at Bar Beach Tropical & Bar Beach GrillGeneral Manger at Bar Beach Tropical & Bar Beach Grill
Arshdeep SinghArshdeep Singh
Early Childhood Educator at Sunita ModyEarly Childhood Educator at Sunita Mody
Candido Enmanuel Ozoria CalcanoCandido Enmanuel Ozoria Calcano
Bricklayer at Crina General ConstructionBricklayer at Crina General Construction