Komalpreet Kaur
Prince George,BC
Summary
Proven track record in enhancing customer satisfaction and retention at KFC Restaurant through exceptional service and effective problem-solving. Demonstrates strong decision-making and communication skills, contributing to team success and efficient operations. Skilled in cash management and customer service, ensuring accurate transactions and a welcoming environment.
Overview
1
1
year of professional experience
Work History
Team Associate
D Mart Supermarket
09.2022 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Scan goods and ensure prices are accurate
- Welcome customers warmly and assist them find their way.
Customer Service Executive
KFC Restaurant
06.2023 - 10.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Processed and received payments
- Manage transactions with customers using cash register.
- Maintaining cleanliness and assisting the chef with cooking tasks.
Education
Associate of Arts - Business Management
College of New Caledonia
Prince George05.2026
Skills
- Decision-making capabilities
- Meeting facilitation
- Customer Service
- Problem-Solving
- Communication
- Cash management
- Creativity
- Problem-Solving skills
Languages
English
Native or Bilingual
Timeline
Customer Service Executive
KFC Restaurant
06.2023 - 10.2023
Team Associate
D Mart Supermarket
09.2022 - 03.2024
Associate of Arts - Business Management
College of New Caledonia
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