KOMALPREET KAUR
Toronto,ON
Summary
Love learning new skills and information every day. Not afraid to do the research needed to increase my knowledge and abilities. I strive to work in an organization where problem-solving and critical thinking is of utmost importance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Tim Hortons
09.2021 - 08.2022
- Customer service and money handling skills to handle transactions for both dine in and takeout meal orders
- Greeting customers upon their entry into the store helped them with their orders
- Strong product knowledge and understanding of customer base
- Verbal communication skills
- Issuing refunds & exchanges
- Maintain the restaurant's merchandise by keeping it clean and displayed in an attractive manner.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Shift Supervisor
Hero Certified Burgers
08.2022 - 07.2023
- Knows how to ordering and does all the inventory for store
- Train new employees and delegate daily tasks to subordinates
- Performing daily closeouts procedures on 'POS' system and keep the record of settlements
- Ensures the health and safety guidelines are maintained and standard policy is followed by all employees
- Taking care of customer grievances concerning food quality and services
- Maintaining records of inventory, placing new orders on weekly basis according to weekly forecast of sales cum cost involved and also file purchase records of the same.
- Completed store opening and closing procedures and balanced tills.
Crew Member
Winners TJX
06.2023 - 12.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Operated POS terminals and cash drawer balancing.
- Worked well with teammates and accepted coaching from management team.
Supervisor
Tim Hortons
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Computer-System Technician Networking -
Lambton College
Toronto, ON01.2023
Skills
- Microsoft Office: -Word, Excel, PowerPoint, Access
- CCNA Routing and Switching
- System Configuration- Hardware and Software
- Network Administration and Security
- Virtual Machine: -VMware, Oracle VirtualBox
- Programming Language: -PHP, JavaScript, HTML, CSS
- Operating Systems: -Window 7,8,10, Server 2008, Ubuntu, Redhat, Mac OS X, Unix
- Database: -MySQL
- Excellent communication skills and customer handling capabilities
- Strong problem-solving and decision-making skills
- Multi-tasking, time management, and organizational skills
- Good problem solving, judgment, and follow-up skills
Certification
- Security license :11332968
- Food handling certificate
- First aid
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Supervisor
Tim Hortons
12.2023 - Current
Crew Member
Winners TJX
06.2023 - 12.2023
Shift Supervisor
Hero Certified Burgers
08.2022 - 07.2023
Team Leader
Tim Hortons
09.2021 - 08.2022
Computer-System Technician Networking -
Lambton College
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