Komalpreet Kaur
Markham,ON
Summary
Marketing Diploma Student, Adept at fostering customer relationships and enhancing business development. Magnificent tenure at Tim Horton's marked by exceptional customer service and operational efficiency. Leveraging skills in CRM and active listening, I significantly improved customer satisfaction. Ability to adapt and prioritize tasks ensured seamless operations, showcasing proficiency in both interpersonal and technical skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
Markham, ON
08.2023 - Current
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Promoting and upselling new products and services for business development.
- Monitored and verified all merchandise was properly priced and labeled.
Education
Business Marketing Diploma - Marketing
08.2024
Skills
- Adaptability
- Proficient in POS
- Customer Relationship Management (CRM)
- Staff Training
- Budgeting and finance
- Active Listening
- Interpersonal Skills
Accomplishments
- Exceeded sales target of newly launched product : Successfully surpassed the sales target for the newly launched pizza by 20% within first two weeks through strategic marketing campaigns, customer engagement initiatives, and cross-promotional activities.
Certification
- Food Handling Training - 1 Year
Timeline
Team Member - Tim Hortons
08.2023 - Current
Humber College - Business Marketing Diploma, Marketing