Komalpreet Kaur

• Handled inbound and outbound calls and emails to assist customers with their inquiries and technical issues.
• Delivered exceptional customer service by resolving technical issues efficiently and effectively.
• Escalated complex technical issues to higher-level support teams as necessary.

· Provided comprehensive support for a wide range of customer technical issues related to products and services.

· Identified customer needs and provided personalized solutions and recommendations.

· Maintained a high level of customer satisfaction through effective communication and follow-up.

• Served as the first point of contact for internal and external IT service requests and issues.
• Conducted initial troubleshooting and resolved technical issues related to software, hardware, and network connectivity.
• Logged and tracked service requests using a ticketing system to ensure timely resolution and customer satisfaction.