Overview
Work History
Education
Skills
Websites
Certification
Related Competencies
Related Courses
Languages
objective
Volunteer & extracurricular
Timeline
Generic

KOMALPREET KAUR

Brampton,ON

Overview

6
6
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

Menzies Aviation
02.2023 - Current
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Answering to the customer's inquiries
  • Checking in customers to airline systems
  • Identifying customers documentation
  • Organized and detail-oriented with the strong work ethic.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • Educated passengers on safety procedures and provided an assistance to disabled passengers
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Escorted handicapped passengers from terminal to aircraft.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes.
  • Monitored security and maintained operational protocols.
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Assisting customers with special needs and unaccompanied minors

Seasonal Associate

TJX
11.2022 - 02.2023
    • Examine ingoing and outgoing shipments, recording innovatory in excel log for loss prevention reports
    • Receive, record incoming inventory items
    • Process, package, and ship orders accurately
    • Log daily reports of orders shipped and orders received
    • Managed daily activities which includes planning, flow, and resource allocation, Ticketing, packaging, and sorting
    • Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.

Clerk/ Customer Service/ Line Operator

Canadian Tire
07.2021 - 12.2021
    • Order appraisals and follow up
    • Kept a log of merchandise that was returned or exchanged, refunds and gift cards
    • Created customer profiles for inquiries or returns
    • Followed up with manager and supervisor through outlook on daily and weekly targets
    • Updated daily log book with customer complaints and issues resolved or pending
    • Followed up with other locations using internal software for merchandise inventory checks
    • Made reports on excel at the end of every week to document targets achieved
    • Managed a team (allocated employees to departments to achieve the desired target)
    • Completed the targets, Participated in teamwork which helped achieve company's goals

Cashier

Samosa Sweet Factory
05.2021 - 10.2021
  • Handled cash registers
  • Took orders on phones and in-person
  • Provided great customer service
  • Created customer transactions accurately
  • Kept the register area clean
  • Did a timely record of inventory
  • Acted as a leader and helped team members
  • Adapted in a fast paced work environment
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Restocked and organized merchandise in front lanes.

Merchandise Handler

Gap Inc
05.2020 - 12.2020
  • Performed packaging at high speed without wastage
  • Helped leaders to achieve more than 1000 units in a day
  • Handled merchandise in the proper way that minimized the damage by 30%
  • Efficient in Operating motorized material handling equipment
  • Handled line
  • Convey other associates the required goal to achieve
  • Made excel sheets for the units produced
  • Followed up with managers through emails
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

Receptionist

Bhatia Cloth House (India)
06.2018 - 09.2019
  • Handled manual cash registers and made computerized records
  • Well-organized and detail-focused on customer service
  • Order and manage inventory
  • Checked daily market rate, exchange rate for foreign transactions (NRI purchases)
  • Created Monthly invoices in excel and followed up for payment
  • Basic advertising on social media platforms
  • Sold and promoted products in the store
  • Answering phones and responding to emails
  • Provided proper suggestions to customers and saved their time to choose
  • Build good customer relations
  • Teamwork and solving issues of other team associates
  • Proficient with Microsoft word, Microsoft excel and learned proprietary system and application quickly and easily

Education

Business General - Business

Sheridan College Institute of Technology And Advanced Learning
Brampton, Canada
04.2021

High School Diploma -

State Public School
INDIA
04.2020

Skills

  • 3 Years of customer service and data entry experience
  • 6 Months of experience in developing new products and creating social media advertisements
  • Fluent in English, Punjabi, and Hindi
  • 2 years experience in building customer relationships
  • 1 year of experience in handling cash registers
  • 2 years experience in creating spreadsheets and presentations
  • Completed Business General Diploma at Sheridan College
  • Enrolled in Customer Relationship Management and Professional Selling course
  • Team player
  • Good listener
  • Cash management
  • Check-in procedures
  • Planning and organizing
  • Trained in creating and updating marketing plans and strategies
  • Hardworking, punctual, and reliable employee
  • Easily and quick in learning new technology and skills
  • Proficient - MS Office (excel, office, word)
  • Quick learner with an ability to adapt

Websites

Certification

  • Licensed Security Guard, 08/01/20, present
  • CPR Certification, 03/01/20, present
  • G2, 06/01/26

Related Competencies

  • Previous experience with computer applications, such as Microsoft Word, Excel, and PowerPoint
  • Practiced business plan, making decisions, and working in teams
  • Investigating actual case studies of the companies in the field
  • Analyzing graphs, company statements, graphics, and presentations
  • Critical thinking
  • Problem solving

Related Courses

  • Marketing 1&2
  • Accounting
  • Professional selling
  • Business policy
  • Business Edge
  • Human Resource Management 1&2

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

objective

Seeking a rewarding career and healthy work environment to utilize my skills and knowledge efficiently for the organizational growth.

Volunteer & extracurricular

  • Volunteer, Sheridan college (Jan 2020)
  • Part-time tutoring at primary school. (2017-2019)
  • Managing food and discipline in functions and events at school
  • Assisted students in Scouts and Guides camp.

Timeline

Passenger Service Agent

Menzies Aviation
02.2023 - Current

Seasonal Associate

TJX
11.2022 - 02.2023

Clerk/ Customer Service/ Line Operator

Canadian Tire
07.2021 - 12.2021

Cashier

Samosa Sweet Factory
05.2021 - 10.2021

Merchandise Handler

Gap Inc
05.2020 - 12.2020

Receptionist

Bhatia Cloth House (India)
06.2018 - 09.2019

Business General - Business

Sheridan College Institute of Technology And Advanced Learning

High School Diploma -

State Public School

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