KOMALPREET KAUR
Brampton,ON
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation
02.2023 - Current
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Answering to the customer's inquiries
- Checking in customers to airline systems
- Identifying customers documentation
- Organized and detail-oriented with the strong work ethic.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Educated passengers on safety procedures and provided an assistance to disabled passengers
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Escorted handicapped passengers from terminal to aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes.
- Monitored security and maintained operational protocols.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Assisting customers with special needs and unaccompanied minors
Seasonal Associate
TJX
11.2022 - 02.2023
- Examine ingoing and outgoing shipments, recording innovatory in excel log for loss prevention reports
- Receive, record incoming inventory items
- Process, package, and ship orders accurately
- Log daily reports of orders shipped and orders received
- Managed daily activities which includes planning, flow, and resource allocation, Ticketing, packaging, and sorting
- Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
Clerk/ Customer Service/ Line Operator
Canadian Tire
07.2021 - 12.2021
- Order appraisals and follow up
- Kept a log of merchandise that was returned or exchanged, refunds and gift cards
- Created customer profiles for inquiries or returns
- Followed up with manager and supervisor through outlook on daily and weekly targets
- Updated daily log book with customer complaints and issues resolved or pending
- Followed up with other locations using internal software for merchandise inventory checks
- Made reports on excel at the end of every week to document targets achieved
- Managed a team (allocated employees to departments to achieve the desired target)
- Completed the targets, Participated in teamwork which helped achieve company's goals
Cashier
Samosa Sweet Factory
05.2021 - 10.2021
- Handled cash registers
- Took orders on phones and in-person
- Provided great customer service
- Created customer transactions accurately
- Kept the register area clean
- Did a timely record of inventory
- Acted as a leader and helped team members
- Adapted in a fast paced work environment
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Restocked and organized merchandise in front lanes.
Merchandise Handler
Gap Inc
05.2020 - 12.2020
- Performed packaging at high speed without wastage
- Helped leaders to achieve more than 1000 units in a day
- Handled merchandise in the proper way that minimized the damage by 30%
- Efficient in Operating motorized material handling equipment
- Handled line
- Convey other associates the required goal to achieve
- Made excel sheets for the units produced
- Followed up with managers through emails
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Receptionist
Bhatia Cloth House (India)
06.2018 - 09.2019
- Handled manual cash registers and made computerized records
- Well-organized and detail-focused on customer service
- Order and manage inventory
- Checked daily market rate, exchange rate for foreign transactions (NRI purchases)
- Created Monthly invoices in excel and followed up for payment
- Basic advertising on social media platforms
- Sold and promoted products in the store
- Answering phones and responding to emails
- Provided proper suggestions to customers and saved their time to choose
- Build good customer relations
- Teamwork and solving issues of other team associates
- Proficient with Microsoft word, Microsoft excel and learned proprietary system and application quickly and easily
Education
Business General - Business
Sheridan College Institute of Technology And Advanced Learning
Brampton, Canada04.2021
High School Diploma -
State Public School
INDIA04.2020
Skills
- 3 Years of customer service and data entry experience
- 6 Months of experience in developing new products and creating social media advertisements
- Fluent in English, Punjabi, and Hindi
- 2 years experience in building customer relationships
- 1 year of experience in handling cash registers
- 2 years experience in creating spreadsheets and presentations
- Completed Business General Diploma at Sheridan College
- Enrolled in Customer Relationship Management and Professional Selling course
- Team player
- Good listener
- Cash management
- Check-in procedures
- Planning and organizing
- Trained in creating and updating marketing plans and strategies
- Hardworking, punctual, and reliable employee
- Easily and quick in learning new technology and skills
- Proficient - MS Office (excel, office, word)
- Quick learner with an ability to adapt
Certification
- Licensed Security Guard, 08/01/20, present
- CPR Certification, 03/01/20, present
- G2, 06/01/26
Related Competencies
- Previous experience with computer applications, such as Microsoft Word, Excel, and PowerPoint
- Practiced business plan, making decisions, and working in teams
- Investigating actual case studies of the companies in the field
- Analyzing graphs, company statements, graphics, and presentations
- Critical thinking
- Problem solving
Related Courses
- Marketing 1&2
- Accounting
- Professional selling
- Business policy
- Business Edge
- Human Resource Management 1&2
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
objective
Seeking a rewarding career and healthy work environment to utilize my skills and knowledge efficiently for the organizational growth.
Volunteer & extracurricular
- Volunteer, Sheridan college (Jan 2020)
- Part-time tutoring at primary school. (2017-2019)
- Managing food and discipline in functions and events at school
- Assisted students in Scouts and Guides camp.
Timeline
Passenger Service Agent
Menzies Aviation
02.2023 - Current
Seasonal Associate
TJX
11.2022 - 02.2023
Clerk/ Customer Service/ Line Operator
Canadian Tire
07.2021 - 12.2021
Cashier
Samosa Sweet Factory
05.2021 - 10.2021
Merchandise Handler
Gap Inc
05.2020 - 12.2020
Receptionist
Bhatia Cloth House (India)
06.2018 - 09.2019
Business General - Business
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
State Public School