KOMALJOT KAUR
Brampton,ON
Summary
Professional Sales specialist with strong expertise in student recruitment and admissions processes. Demonstrated expertise in data analysis and student support including relationship building, and process improvement, consistently delivering impactful outcomes. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Dedicated to keeping customers happy and maximizing employee participation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Enrollment Specialist/Operations Manager
Trux Solutions
06.2021 - Current
- Lead Generation and Outreach: Proactively identify and generate potential leads 100-200 for enrollment or admissions through various channels (e.g., cold calling, email campaigns, networking).
- Follow up :with inbound inquiries and potential students to answer questions and provide relevant information about programs.
- Client Consultation: Meet with prospective students to understand their educational and career goals.
- Admissions Counseling:Offer expert advice regarding the admission process, scholarships, financial aid options, and deadlines.
- Sales and Enrollment Goals:Meet or exceed enrollment and conversion targets by effectively selling educational programs and services.
- Close sales: Closing monthly Targets 20-25.
- Marketing Collaboration:Collaborate with the marketing team to develop promotional strategies and materials aimed at attracting new students.
- Reporting::Regularly report sales and admissions metrics to management, including conversion rates, lead sources, and overall performance against goal
- Database Management:Maintain accurate records of prospective students in the CRM system, tracking interactions, follow-ups, and progress through the admission funnel.
- Customer Service:Provide exceptional customer service by addressing inquiries and concerns of potential students and parents.
- Resolve: Any issues that arise during the admission process in a professional and timely manner.
Office Administrator
New Gen (school)
01.2020 - 04.2021
- Prepare and maintain business documents, reports, and presentations for meetings.
- Perform regular audits of office records to ensure compliance with legal and regulatory standards.
- Assist in tracking office expenses and maintaining budgets.
- Process invoices, purchase orders, and expense reports, ensuring timely payment to vendors and suppliers.
- Assist in planning and organizing office events, conferences, or team-building activities.
- Evaluated office documentation regularly to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Scheduled and organized daily operational tasks to optimize team performance.
- Enhanced workflow with systematic task prioritization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Call Center Specialist
Marketics
01.2018 - 11.2019
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Streamlined communication processes within the team by implementing new protocols that resulted in better collaboration among agents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Fiannacial Planning And Wealth Management - International Cooperation, Finance And Development
Lambton College of Applied Arts And Technology
Toronto08.2018
Bachelor of Commerce - Commerce
Punjabi University
India02.2016
Skills
- Proficient in MS office
- Customer Relations
- Sales expert
- Decision-making capacity
- Client relationship building
- Exceptional communication
- Workflow optimization
- Time management proficiency
- Multitasking and Prioritization
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Effective leadership
Languages
English
Full Professional
Punjabi
Full Professional
Certification
- Drug test: Collector
- Certified alcohol Technician
Timeline
Senior Enrollment Specialist/Operations Manager
Trux Solutions
06.2021 - Current
Office Administrator
New Gen (school)
01.2020 - 04.2021
Call Center Specialist
Marketics
01.2018 - 11.2019
- Drug test: Collector
- Certified alcohol Technician
Fiannacial Planning And Wealth Management - International Cooperation, Finance And Development
Lambton College of Applied Arts And Technology
Bachelor of Commerce - Commerce
Punjabi University
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