Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Komaljit Kaur

Brampton

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Asian Food Grocer. Proven ability to resolve conflicts and enhance customer satisfaction through effective problem-solving and cash handling expertise. Recognized for maintaining a positive attitude and fostering strong team collaboration in high-pressure environments.

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.

Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Asian Food Grocer
02.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Team Member

SUBWAY®Restaurants
02.2023 - 01.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Customer Service Representative

Intelcom
04.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts - Hospitality Management

Humber College
Toronto, None
03-2024

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Cash handling expertise
  • Cash register operation
  • Team management
  • Flexible schedule
  • Punctual and reliable
  • Positive attitude
  • New hire training
  • Product knowledge
  • Product restocking
  • Money handling
  • Heavy lifting

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Cashier Team Lead

Asian Food Grocer
02.2024 - Current

Team Member

SUBWAY®Restaurants
02.2023 - 01.2025

Customer Service Representative

Intelcom
04.2022 - 02.2023

Associate of Arts - Hospitality Management

Humber College

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Komaljit Kaur