Komaljeet Kaur
Surrey,BC
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Yamco Wireless
Surrey
08.2023 - Current
- Responded to customer inquiries via phone, email, and in person.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Provided administrative support including photocopying, faxing, and filing.
- Input customer data into reservation systems and updated to reflect room changes.
Supervisor
Tim Hortons
Surrey
05.2018 - 08.2023
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Tracked progress on projects and provided timely feedback to staff members.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Education
Bachelor of Arts - Arts Administration - Cultural Management
Kwantlen Polytechnic University
Surrey, BC10-2023
Skills
- Office Administration
- Office Organization
- Clerical Support
- Front Office Management
- Appointment confirmation
- Spreadsheet tracking
- Inventory Control
- Customer Service
- Project Management
- Administrative Support
Timeline
Front Desk Receptionist
Yamco Wireless
08.2023 - Current
Supervisor
Tim Hortons
05.2018 - 08.2023
Bachelor of Arts - Arts Administration - Cultural Management
Kwantlen Polytechnic University