Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KOMALDEEP KAUR

Brampton,Canada

Summary

Experienced and dedicated professional with a wealth of skills, aiming to contribute as a core team member. Possessing a strong foundation built through past experiences, constantly seeking opportunities to learn and enhance abilities to provide exceptional customer service and problem-solving solutions. Committed to self-development and growth within the Client Support and customer service industry. Driven by a passion for delivering top-notch service and exceeding expectations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alight Solutions ( Randstad)
08.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Store Manager

Miniso Lifestyle Canada Inc.
10.2022 - 08.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Supervisor

Pita land
06.2022 - 09.2022
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.

Security Guard

Regal Security
01.2022 - 06.2022
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Sales Associate

Toys R Us
12.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Team Lead

Tim Hortons
06.2020 - 03.2022
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
  • Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
  • Maintained detailed records of all transactions, inventory levels, labor costs, sales data for accurate reporting purposes.

Customer Service Representative

Skyview Securities
10.2020 - 07.2021
  • Checking fire panel regularly
  • Monitoring CCTV footage to ensure safety and security
  • Accessing controls for allowing facility to enter with proper authorization

Customer Service Representative

Bharti Airtel
05.2019 - 11.2019
  • Answer and direct 30+ calls daily
  • Maintain good knowledge of client products and services
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform data entry on tracking systems for recording the call notes, questions, and suggestions
  • Provide technical support for the clients on a wide range of company products
  • Demonstrate empathy while maximizing opportunity to build rapport with customer

Education

Post-Graduation Diploma - General Business Management

Northern College
Toronto, ON
04.2021

High School Diploma -

D.A.V. Public School
Patiala, India
03.2018

Skills

  • Client Support
  • Detail-Oriented Organization
  • Proactive Planning
  • Prioritization and Multi-Tasking
  • Effective Team Leadership
  • Proficient in POS Systems, MS word
  • Analytical Problem Solving

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Customer Service Representative

Alight Solutions ( Randstad)
08.2024 - 01.2025

Assistant Store Manager

Miniso Lifestyle Canada Inc.
10.2022 - 08.2024

Supervisor

Pita land
06.2022 - 09.2022

Security Guard

Regal Security
01.2022 - 06.2022

Sales Associate

Toys R Us
12.2021 - 06.2022

Customer Service Representative

Skyview Securities
10.2020 - 07.2021

Team Lead

Tim Hortons
06.2020 - 03.2022

Customer Service Representative

Bharti Airtel
05.2019 - 11.2019

Post-Graduation Diploma - General Business Management

Northern College

High School Diploma -

D.A.V. Public School
KOMALDEEP KAUR