KOMALDEEP KAUR
Brampton,Canada
Summary
Experienced and dedicated professional with a wealth of skills, aiming to contribute as a core team member. Possessing a strong foundation built through past experiences, constantly seeking opportunities to learn and enhance abilities to provide exceptional customer service and problem-solving solutions. Committed to self-development and growth within the Client Support and customer service industry. Driven by a passion for delivering top-notch service and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alight Solutions ( Randstad)
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Store Manager
Miniso Lifestyle Canada Inc.
10.2022 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Supervisor
Pita land
06.2022 - 09.2022
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Security Guard
Regal Security
01.2022 - 06.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Sales Associate
Toys R Us
12.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Lead
Tim Hortons
06.2020 - 03.2022
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
- Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
- Maintained detailed records of all transactions, inventory levels, labor costs, sales data for accurate reporting purposes.
Customer Service Representative
Skyview Securities
10.2020 - 07.2021
- Checking fire panel regularly
- Monitoring CCTV footage to ensure safety and security
- Accessing controls for allowing facility to enter with proper authorization
Customer Service Representative
Bharti Airtel
05.2019 - 11.2019
- Answer and direct 30+ calls daily
- Maintain good knowledge of client products and services
- Participate in activities designed to improve customer satisfaction and business performance
- Perform data entry on tracking systems for recording the call notes, questions, and suggestions
- Provide technical support for the clients on a wide range of company products
- Demonstrate empathy while maximizing opportunity to build rapport with customer
Education
Post-Graduation Diploma - General Business Management
Northern College
Toronto, ON04.2021
High School Diploma -
D.A.V. Public School
Patiala, India03.2018
Skills
- Client Support
- Detail-Oriented Organization
- Proactive Planning
- Prioritization and Multi-Tasking
- Effective Team Leadership
- Proficient in POS Systems, MS word
- Analytical Problem Solving
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
Alight Solutions ( Randstad)
08.2024 - 01.2025
Assistant Store Manager
Miniso Lifestyle Canada Inc.
10.2022 - 08.2024
Supervisor
Pita land
06.2022 - 09.2022
Security Guard
Regal Security
01.2022 - 06.2022
Sales Associate
Toys R Us
12.2021 - 06.2022
Customer Service Representative
Skyview Securities
10.2020 - 07.2021
Team Lead
Tim Hortons
06.2020 - 03.2022
Customer Service Representative
Bharti Airtel
05.2019 - 11.2019
Post-Graduation Diploma - General Business Management
Northern College
High School Diploma -
D.A.V. Public School
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