Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Komal Zaidi

Komal Zaidi

Welland,ON

Summary

  • Dedicated Customer Service Specialist skilled in prioritization and multitasking in fast-paced environments. A collaborative team player committed to achieving personal and business objectives. Recognized for effectively resolving escalated customer support issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Applewood Construction & Property Management Inc.
Brampton, Ontario
08.2023 - Current
  • Provided excellent customer service by promptly addressing inquiries and providing accurate product information.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Delivered exceptional customer service to promptly address and resolve customer complaints.

Real Estate Agent

Exp Realty
Brampton, Ontario
03.2023 - Current
  • Negotiated, facilitated, and managed real estate transactions.
  • Established effective communication with agents, clients, attorneys, and personnel to facilitate closing transactions.
  • Engaged in communication with clients to better comprehend their property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Effectively advised clients on the latest industry trends and regulations in relation to buying or selling properties.

Immigration Program Assistant

Applewood Immigration
07.2018 - 08.2022
  • Interviewing prospective applicants for Canadian immigration
  • Handled diverse & simultaneous office tasks in a smooth & efficient manner
  • Collected information from clients & made follow up calls to gather additional details
  • Gathered & analyzed immigration data for reports and made recommendations based on findings
  • Drafted & edited written materials including completing various official immigration forms for clients.

Junior Assistant & Front Desk Officer

Arif Defense Medical Centre
09.2017 - 06.2018
  • Maintained front office operations
  • Organized & scheduled appointments for patients
  • Directing communications between doctors &patients
  • Created, maintained, coded & charged patient'saccount.

Education

High School Diploma -

Shaheed Zulfiqar Ali Bhutto University (SZABIST)
Karachi, Pakistan, Pakistan
07.2021

Skills

  • Call Management
  • Client Relations
  • Adaptive team player
  • Conflict Resolution
  • Complaint Handling
  • Cultural Sensitivity

Certification

  • Serve Smart - 2024
  • Licensed Sales Representative - 2023

Languages

English
Full Professional
Urdu
Native/ Bilingual
Sindhi
Native/ Bilingual
Punjabi
Limited

Affiliations

  • Blogging
  • Traveling
  • Learning Languages.

Timeline

Customer Service Representative

Applewood Construction & Property Management Inc.
08.2023 - Current

Real Estate Agent

Exp Realty
03.2023 - Current

Immigration Program Assistant

Applewood Immigration
07.2018 - 08.2022

Junior Assistant & Front Desk Officer

Arif Defense Medical Centre
09.2017 - 06.2018
  • Serve Smart - 2024
  • Licensed Sales Representative - 2023

High School Diploma -

Shaheed Zulfiqar Ali Bhutto University (SZABIST)
Komal Zaidi