Dedicated Customer Service Specialist skilled in prioritization and multitasking in fast-paced environments. A collaborative team player committed to achieving personal and business objectives. Recognized for effectively resolving escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Applewood Construction & Property Management Inc.
Brampton, Ontario
08.2023 - Current
Provided excellent customer service by promptly addressing inquiries and providing accurate product information.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Gathered customer feedback through surveys and used the data to improve customer service.
Delivered exceptional customer service to promptly address and resolve customer complaints.
Real Estate Agent
Exp Realty
Brampton, Ontario
03.2023 - Current
Negotiated, facilitated, and managed real estate transactions.
Established effective communication with agents, clients, attorneys, and personnel to facilitate closing transactions.
Engaged in communication with clients to better comprehend their property needs and preferences.
Maintained connections with clients to encourage repeat business and referrals.
Effectively advised clients on the latest industry trends and regulations in relation to buying or selling properties.
Immigration Program Assistant
Applewood Immigration
07.2018 - 08.2022
Interviewing prospective applicants for Canadian immigration
Handled diverse & simultaneous office tasks in a smooth & efficient manner
Collected information from clients & made follow up calls to gather additional details
Gathered & analyzed immigration data for reports and made recommendations based on findings
Drafted & edited written materials including completing various official immigration forms for clients.
Junior Assistant & Front Desk Officer
Arif Defense Medical Centre
09.2017 - 06.2018
Maintained front office operations
Organized & scheduled appointments for patients
Directing communications between doctors &patients
Building and Facilities Maintenance at CRS Construction and property managementBuilding and Facilities Maintenance at CRS Construction and property management