Komal Wadhwa
Mississauga
Summary
Strategic and client-focused financial professional with over 6 years of progressive experience spanning banking, investment advisory, and business operations. Demonstrated expertise in personal finance, mutual funds, retail banking, and compliance, supported by a solid accounting and administrative foundation. Skilled at delivering customized financial solutions, improving client retention, and optimizing branch efficiency. Known for fostering trusted client relationships and driving consistent business growth through analytical insight and exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Client Advisor
RBC Royal Bank
03.2022 - Current
- Delivered customized financial and investment guidance to clients, aligning solutions with their personal and business objectives.
- Performed financial needs evaluations to suggest suitable banking and investment solutions.
- Cultivated robust client relationships via proactive engagement and follow-ups.
- Maintained compliance with regulatory and risk management standards.
- Partnered with internal teams to refine workflows, leading to client satisfaction rates surpassing 95%.
- Enhanced branch revenue by implementing successful cross-selling techniques.
- Supported client onboarding processes to ensure smooth transitions.
- Leveraged product expertise to strengthen customer relationships.
- Collaborated with team to resolve client inquiries swiftly.
Operations & Client Services Coordinator
Shoppers Drug Mart
01.2019 - 02.2022
- Coordinated client communications to enhance service delivery and satisfaction.
- Managed appointment scheduling and follow-up processes to ensure timely client engagement.
- Assisted in maintaining accurate client records using CRM systems for efficient service tracking.
- Resolved client inquiries and issues, providing tailored solutions and support.
Operations Supervisor
Himalya Express
01.2018 - 12.2019
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Coordinated workflow among team members to optimize efficiency and meet service deadlines.
- Conducted training sessions for new staff, enhancing their understanding of processes and tools.
- Monitored inventory levels, facilitating timely replenishment to maintain service quality.
Administrator - 6 Month Contract
TJX
07.2017 - 12.2017
- Managed scheduling and coordination of daily administrative tasks to enhance operational efficiency.
- Assisted in maintaining accurate records and documentation for compliance and reporting purposes.
- Supported team members by providing information and resolving inquiries promptly to improve service delivery.
- Implemented process improvements to streamline workflows and reduce turnaround times on administrative requests.
Junior Accountant - Intern
Bajaj Tax & Accounting
01.2017 - 06.2017
- Assisted in preparing financial statements and reports, ensuring accuracy and compliance with regulations.
- Supported month-end closing processes by reconciling accounts and verifying transactions.
- Processed invoices and payments, maintaining organized records for audit purposes.
- Utilized accounting software to streamline data entry and improve record-keeping efficiency.
Education
Diploma - Certified Laser Technician
International Beauty Institute
Mississauga, ON09.2022
IFIC - Mutual Funds Certification - Mutual Funds/Investment Portfolio's
Investment Fund Institute of Canada
07.2022
Business Accounting - 2 Year Diploma -
Humber College
Toronto04.2018
Bachelor of Commerce - Business Accounting
MGSU University
Bikaner04.2016
Skills
- Investment & Mutual Fund Advisory
- Retail & Personal Banking
- Client Relationship Management
- Business Development
- Compliance & Risk Mitigation
- Financial Documentation
- Process Optimization
- Cross-Selling & Upselling Strategies
- Data Analysis
- ERP, CRM, Hubspot, Quickbooks, Sage
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Client Advisor
RBC Royal Bank
03.2022 - Current
Operations & Client Services Coordinator
Shoppers Drug Mart
01.2019 - 02.2022
Operations Supervisor
Himalya Express
01.2018 - 12.2019
Administrator - 6 Month Contract
TJX
07.2017 - 12.2017
Junior Accountant - Intern
Bajaj Tax & Accounting
01.2017 - 06.2017
Diploma - Certified Laser Technician
International Beauty Institute
IFIC - Mutual Funds Certification - Mutual Funds/Investment Portfolio's
Investment Fund Institute of Canada
Business Accounting - 2 Year Diploma -
Humber College
Bachelor of Commerce - Business Accounting
MGSU University