KOMAL VASHISTHA
Fullerton
Summary
Dedicated and experienced professional with 5 years of proven success in delivering exceptional customer service and support. Adept at collaborating with diverse teams and maintaining strong communication skills. Seeking a challenging role in the market domain to utilize expertise in customer service and retail operations.
Overview
8
8
years of professional experience
Work History
Delivery Analyst
Coforge Private Ltd.
09.2021 - 07.2023
- Provide exceptional customer service and ensure a positive shopping experience for all customers.
- Addressed customer inquiries and concerns effectively.
- Utilized MS Suite applications for store-related tasks.
Development Consultant
Infogain Private Ltd.
07.2019 - 08.2021
- Handle customer interactions with empathy and professionalism, resolving issues promptly and ensuring customer satisfaction.
- Utilize MS Suite applications such as Outlook, Word, and Excel for various store-related tasks.
- Apply ten-key knowledge to facilitate efficient and accurate transaction processing.
Associate Software Developer
Internet Research Bureau
01.2016 - 09.2017
- Maintain a consistent presence and promptness for all shifts, demonstrating reliability and dedication
Education
Masters in Management Information System -
California State University
07.2025
Bachelor of Technology in Computer Science -
Maharshi Dayanand University, India
06.2015
Skills
- Typing Speed: 50 WPM (15,000 KPH)
- Cash Handling and Cash Register Operation: Proficient in managing cash transactions and operating cash registers
- Customer Service Experience: Skilled in addressing customer inquiries and resolving issues
- Retail Experience: Experienced in managing inventory and maintaining store displays
- Basic Computer Knowledge: Competent in using MS Suite (Outlook, Word, Excel)
- Ten-Key Knowledge: Proficient in using ten-key calculators for efficient and accurate data entry
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Communication
- Customer Service
Timeline
Delivery Analyst
Coforge Private Ltd.
09.2021 - 07.2023
Development Consultant
Infogain Private Ltd.
07.2019 - 08.2021
Associate Software Developer
Internet Research Bureau
01.2016 - 09.2017
Masters in Management Information System -
California State University
Bachelor of Technology in Computer Science -
Maharshi Dayanand University, India
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