Komal Saini
Belleville,ON
Summary
Professional Summary
Driven Electronics Technician and Warehouse Associate with a proven track record at Amazon and Best Buy. Expert in utilizing diagnostic tools and ensuring warehouse safety, I excel in leadership, significantly minimizing repair times and enhancing system performance. Skilled in complex problem-solving and team building, I consistently deliver high-quality results.
Overview
3
3
years of professional experience
Work History
Associate and Ambassador
Amazon
Belleville, Ontario
10.2023 - Current
- Trained new associates on store operations, policies, and procedures.
- Identified opportunities for process improvement and cost savings initiatives.
- Organized backroom areas to maintain a clean and organized work environment.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ensured compliance with company safety regulations at all times while on the job.
- Helped customers locate items within the store using the inventory system.
Customer Service Representative
Best Buy
Brampton, Ontario
05.2023 - 10.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Ensured compliance with safety standards in the production process, contributing to a safe
working environment.
Assistant Manager
Immigration Company
Sangrur, Punjab
03.2022 - 03.2023
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Post-Graduate Certificate - Business Management
Canadore College @Stanford
Scarborough, ON12-2024
Post-Graduate Certificate - Human Resources Management
Algoma University
Brampton, ON12-2023
High School Diploma -
Orane International School
Sangrur, Punjab ,India01-2023
Bachelor of Arts - Political Science
Punjabi University
Patiala, Punjab, India04-2022
Skills
Leadership Excellence: Demonstrated ability to lead and mentor teams, consistently maintaining high levels of safety, quality, and performance
Collaboration and Planning: Effective collaborator with support teams, skilled in developing strategic plans to meet business objectives
Physical Resilience: Capable of handling physically demanding tasks and standing for extended periods, ensuring operational continuity
Customer-Centric Focus: Committed to meeting customer expectations for timely and accurate deliveries
Professional Growth Mindset: Open to opportunities for professional development within Amazon's dynamic fulfillment network
Diversity and Inclusion Advocate: Committed to fostering a diverse and inclusive workplace, aligning
with Amazon's core values
Adaptability and Versatility: Comfortable in variable environments and adaptable to diverse working conditions, contributing to operational flexibility
Timeline
Associate and Ambassador
Amazon
10.2023 - Current
Customer Service Representative
Best Buy
05.2023 - 10.2023
Assistant Manager
Immigration Company
03.2022 - 03.2023
Post-Graduate Certificate - Business Management
Canadore College @Stanford
Post-Graduate Certificate - Human Resources Management
Algoma University
High School Diploma -
Orane International School
Bachelor of Arts - Political Science
Punjabi University
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