Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Papa Johns Pizzeria
01.2023 - Current
Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Trained and guided team members to maintain high productivity and performance.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Panago Pizza
07.2019 - 10.2022
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Administrative assistant
Container West Manufacturing (Richmond)
02.2018 - 08.2019
This company deals in selling - renting new and used shipping containers as well as manufacturing custom enclosures.
Marketing Manager
Premi Brasscom International Pvt. Ltd. (India)
05.2014 - 12.2017
India's reputed manufacturer and Exporter Company of electrical, valves and machine parts.
Personal Banker
HDFC BANK Limited (India)
02.2011 - 04.2014
HDFC Bank Limited is an Indian banking and financial services company, India's largest private sector bank by assets and by market capitalization as of April 2021
It is the third largest company by market capitalization on the Indian stock exchanges.
Education
Masters of Business Administration (MBA) -
New York Institute of Technology
Vancouver, BC
07.2019
Bachelor of Business Administration (BBA) -
P. S. Hirpara Mahila College
Gujarat, India
03.2010
Skills
Ability to build and maintain relations with customers and partners
Critical thinking and problem-solving
Exceptional interpersonal and communication skills
Holistic understanding of business
Dedicated time management
Teamwork, able to lead & Inspire People
Business intelligence
Able to implement effective administrative & marketing strategies
Flexible and adaptable, attention to detail
Fluent in Multiple languages like English, Hindi, Gujarati, Punjabi