Komal Pabiyal
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills .Demonstrated ability to lead and motivate teams, streamline processes, and implement customer-focused strategies. Adept at using CRM software and data analytics to track performance and drive improvements. Committed to delivering exceptional service and exceeding performance targets in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
Mohali, India
02.2023 - 05.2023
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
Teleperformance
Mohali, India
06.2022 - 12.2022
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
Teleperformance
Mohali, India
02.2021 - 12.2021
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
Education
Bachelors in Computer Applications -
Government College For Girls Sector 11
Chandigarh, India09-2020
Diploma in Web Specialist - Information Technology
Apex Center For Skill Development
Chandigarh, India04-2017
High School Diploma -
Diploma in Computer Applications
Chandigarh, India09-2016
High School -
Government Model Senior Secondary School Sector 37
Chandigarh, India03-2015
Skills
- Data Entry
- Account updating
- Consultative Sales
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
- Spreadsheets
- Customer Service
- Problem-solving abilities
- Positive and professional
- Staff Training
- Computer Proficiency
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Call Center Operations
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Alorica
02.2023 - 05.2023
Customer Service Representative
Teleperformance
06.2022 - 12.2022
Customer Service Representative
Teleperformance
02.2021 - 12.2021
Bachelors in Computer Applications -
Government College For Girls Sector 11
Diploma in Web Specialist - Information Technology
Apex Center For Skill Development
High School Diploma -
Diploma in Computer Applications
High School -
Government Model Senior Secondary School Sector 37
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