Ronak Nayak
Lacombe,AB
Summary
To secure a position with a well-established organization, in a stable environment, that will lead to a lasting relationship in the field of customer service and management. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with interpersonal and communication skills.
Overview
12
12
years of professional experience
Work History
General Manager
MR MIKES STEAKHOUSE CASUAL
Lacombe, AB
02.2025 - Current
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Tracked monthly sales to generate reports for business development planning.
Owner
The 1947 Indian restaurant
Lacombe, AB
10.2023 - Current
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Developed successful marketing plans to increase sales and profits while managing costs.
Owner
Buster's Pizza & Donair
Ponoka, AB
08.2021 - Current
- Analyzed market trends to identify new business opportunities.
- Oversaw budgeting and financial management.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
Sales & Leasing Consultant
Murray GM
Fort St John, Canada
06.2018 - 08.2021
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Managed sales negotiations and financing options.
Customer Service Representative
Jazz Aviation (Air Canada)
06.2018 - 02.2020
- Ensured that all necessary paperwork was collected before allowing passengers to board flights.
- Resolved customer complaints or issues in a timely manner.
Supervisor
Chances Gaming Centre
Fort St John, Canada
05.2013 - 05.2019
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Adhered to security measures when handling large sums of money.
- Performed daily bankroll reconciliations at the end of each shift.
Senior Customer Service Rep.
Enterprise Rent a Car
01.2016 - 08.2016
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Processed customer reservations and payments.
- Conducted periodic audits of rental transactions to detect discrepancies or errors.
Education
Business Management Diploma - Business Administration And Management
Northern Lights College
Fort St. John, BC06-2014
Grade 10 -
Shrimati S.C.B High school
Pansar, Gujarat, India01.2011
Grade 12 Sci. -
Adarsh High school
Kadi, Gujarat, India01.2011
Skills
- Operational management
- Budgeting and forecasting
- Sales negotiations
- Customer service
- Staff recruitment
- Team collaboration
- Market analysis
- Customer relationship management
- Revenue and market expansion
- Multi-unit operation management
- Leadership
- Networking
References
Available upon request.
Timeline
General Manager
MR MIKES STEAKHOUSE CASUAL
02.2025 - Current
Owner
The 1947 Indian restaurant
10.2023 - Current
Owner
Buster's Pizza & Donair
08.2021 - Current
Sales & Leasing Consultant
Murray GM
06.2018 - 08.2021
Customer Service Representative
Jazz Aviation (Air Canada)
06.2018 - 02.2020
Senior Customer Service Rep.
Enterprise Rent a Car
01.2016 - 08.2016
Supervisor
Chances Gaming Centre
05.2013 - 05.2019
Business Management Diploma - Business Administration And Management
Northern Lights College
Grade 10 -
Shrimati S.C.B High school
Grade 12 Sci. -
Adarsh High school
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