Komal Kumari
Guelph,ON
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Gatestone & Co
06.2022 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Cashier
Mary Browns Chicken And Taters
12.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Security Guard
Paragon Security
06.2021 - 11.2021
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Education
Computer Systems Technician - Networking
St Clair
Windsor, ON04.2021
Skills
- Service Support
- Technical Support
- Hardware Diagnostics
- Software Diagnosis
- Systems Analysis
- Customer Service
Timeline
Technical Support Representative
Gatestone & Co
06.2022 - Current
Cashier
Mary Browns Chicken And Taters
12.2021 - 06.2022
Security Guard
Paragon Security
06.2021 - 11.2021
Computer Systems Technician - Networking
St Clair
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