Komal Komal
Vaughan,ON
Summary
Dedicated customer service professional with strong conflict resolution and time management skills. Proven track record in enhancing customer satisfaction and implementing process improvements to drive efficiency.
Overview
7
7
years of professional experience
Work History
Cashier
A&W
Cambridge, ON
07.2022 - 01.2023
- Processed customer transactions efficiently using POS system.
- Facilitated customer satisfaction through effective inquiry resolution and issue management.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Implemented effective time management to handle peak hours successfully.ngagement..
- Implemented effective time management to handle peak hours successfully
Team Leader
Fast Track Packaging
Guelph, ON
02.2021 - 05.2022
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained new team members on equipment usage and operational procedures.
- Implemented process improvements that enhanced productivity and reduced waste.
- Coordinated scheduling to optimize resource allocation and minimize downtime.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Quality Control Assistant/ Machine Operator
Toro Aluminum
Vaughan, ON
04.2020 - 06.2021
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Documented non-conformance reports to track defects and implement corrective actions.
- Assisted in developing quality control procedures to enhance operational efficiency.
- Collaborated with production teams to identify areas for process improvement and maintain quality standards.
- Reduced defects in final products by implementing effective inspection processes and reporting findings to managers.
Cashier
Richtree Natural Markets
Toronto, ON
03.2019 - 03.2020
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Stocked and organized merchandise to enhance store presentation.
- Collaborated with team members to ensure smooth shift transitions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier/CSR, Sales
Bollywood Unlimited by Chalo Freshco
Brampton, ON
09.2016 - 01.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized checkout areas, ensuring cleanliness and product availability for customers.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
- Built relationships with customers to encourage repeat business.
Call Center Representative
Vodafone
India
01.2016 - 08.2016
- Managed high-volume inbound calls, resolving customer inquiries efficiently.
- Provided technical support for mobile and broadband services, enhancing user experience.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Cambrian College of Applied Arts And Technology
Greater Sudbury12-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer relations
- Conflict resolution
- Quick Learner
- Multitasking and organization
- Clear communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Cashier
A&W
07.2022 - 01.2023
Team Leader
Fast Track Packaging
02.2021 - 05.2022
Quality Control Assistant/ Machine Operator
Toro Aluminum
04.2020 - 06.2021
Cashier
Richtree Natural Markets
03.2019 - 03.2020
Cashier/CSR, Sales
Bollywood Unlimited by Chalo Freshco
09.2016 - 01.2019
Call Center Representative
Vodafone
01.2016 - 08.2016
Cambrian College of Applied Arts And Technology