Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Komal Kaur

St. Catharines,ON

Summary

Accomplished professional with a focus on customer service and time management. Proficient in problem-solving and creating effective solutions. Strong verbal and written communication skills, with a proven ability to cultivate relationships and achieve targets.

Overview

3
3
years of professional experience

Work History

Team Member

Tim Hortons
01.2024 - 01.2025
  • Greet and seat guests.
  • Take orders accurately and efficiently.
  • Provide attentive and friendly service.
  • Handle customer inquiries and complaints.
  • Process payments and handle transactions.
  • Back food stock ready.

Customer Service Representative

Rogers Communications
01.2023 - 02.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate data entry and updates for seamless service delivery.
  • Assisted in training new team members on company policies and customer service protocols.
  • Implemented feedback mechanisms to enhance service quality and address recurring issues.
  • Monitored customer interactions to ensure compliance with service standards and guidelines.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Receptionist (Customer service representative)

Sienna Senior Living
01.2023 - 01.2024
  • Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
  • Handled cleaning and organization for office and related areas, keeping entry way clean, tidy, and functional.
  • Recorded inquiries, complaints and comments as well as action taken.
  • Documented discussions, messages and actions taken to process inquiries and maintain thorough records.
  • Answered incoming phone calls and provided information or transferred calls accordingly.
  • Directed guests to appropriate personnel or departments as needed
  • Coordinated deliveries and pickups of packages or documents for office.
  • Managed office supply inventory by regularly checking stock levels and ordering new supplies.
  • Maintained well-organized physical and digital records.

Packaging, Shipping and Receiving Assembler

Sobeys
01.2022 - 01.2024
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Coordinated day-to-day administration and logistics of face-to-face and online training courses.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
  • Collaborated with team members to achieve daily goals and meet company objectives.

Education

Diploma - Hospitality and Tourism

Alpha College
Scarborough
04.2024

Skills

  • Administrative oversight
  • Document and file organization
  • Fundamental accounting skills
  • Client service proficiency
  • Telephone system management
  • Effective time utilization
  • Mail processing and handling
  • Customer service
  • Teamwork and collaboration
  • Flexible schedule
  • Team building

Languages

ENGLISH Advanced(C1)
Full Professional
PUNJABI Proficient(C2)
Native or Bilingual
HINDI Proficient(C2)
Native or Bilingual

Timeline

Team Member

Tim Hortons
01.2024 - 01.2025

Customer Service Representative

Rogers Communications
01.2023 - 02.2024

Receptionist (Customer service representative)

Sienna Senior Living
01.2023 - 01.2024

Packaging, Shipping and Receiving Assembler

Sobeys
01.2022 - 01.2024

Diploma - Hospitality and Tourism

Alpha College

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Komal Kaur