Komal Kaur
St. Catharines,ON
Summary
Accomplished professional with a focus on customer service and time management. Proficient in problem-solving and creating effective solutions. Strong verbal and written communication skills, with a proven ability to cultivate relationships and achieve targets.
Overview
3
3
years of professional experience
Work History
Team Member
Tim Hortons
01.2024 - 01.2025
- Greet and seat guests.
- Take orders accurately and efficiently.
- Provide attentive and friendly service.
- Handle customer inquiries and complaints.
- Process payments and handle transactions.
- Back food stock ready.
Customer Service Representative
Rogers Communications
01.2023 - 02.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate data entry and updates for seamless service delivery.
- Assisted in training new team members on company policies and customer service protocols.
- Implemented feedback mechanisms to enhance service quality and address recurring issues.
- Monitored customer interactions to ensure compliance with service standards and guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist (Customer service representative)
Sienna Senior Living
01.2023 - 01.2024
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.
- Handled cleaning and organization for office and related areas, keeping entry way clean, tidy, and functional.
- Recorded inquiries, complaints and comments as well as action taken.
- Documented discussions, messages and actions taken to process inquiries and maintain thorough records.
- Answered incoming phone calls and provided information or transferred calls accordingly.
- Directed guests to appropriate personnel or departments as needed
- Coordinated deliveries and pickups of packages or documents for office.
- Managed office supply inventory by regularly checking stock levels and ordering new supplies.
- Maintained well-organized physical and digital records.
Packaging, Shipping and Receiving Assembler
Sobeys
01.2022 - 01.2024
- Scheduled pickups and deliveries to maintain smooth operations.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
- Collaborated with team members to achieve daily goals and meet company objectives.
Education
Diploma - Hospitality and Tourism
Alpha College
Scarborough04.2024
Skills
- Administrative oversight
- Document and file organization
- Fundamental accounting skills
- Client service proficiency
- Telephone system management
- Effective time utilization
- Mail processing and handling
- Customer service
- Teamwork and collaboration
- Flexible schedule
- Team building
Languages
ENGLISH Advanced(C1)
Full Professional
PUNJABI Proficient(C2)
Native or Bilingual
HINDI Proficient(C2)
Native or Bilingual
Timeline
Team Member
Tim Hortons
01.2024 - 01.2025
Customer Service Representative
Rogers Communications
01.2023 - 02.2024
Receptionist (Customer service representative)
Sienna Senior Living
01.2023 - 01.2024
Packaging, Shipping and Receiving Assembler
Sobeys
01.2022 - 01.2024
Diploma - Hospitality and Tourism
Alpha College