KOMAL KAUR
Surrey,BC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Security Officer
Paladin Security Vancouver
Vancouver, BC
03.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
After Hours Emergency Dispatcher
City of Vancouver - National Yard
Vancouver
06.2024 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as Sewers, Water and Electrical crew while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Generated custom reports using advanced SAP query tools, enabling data-driven decision-making for company leadership in.
Dispatcher and Call Taker
Standard Truck And Cranes
Coquitlam
06.2023 - 06.2024
- Typed incoming information promptly, maintaining 98% accuracy rates.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
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Education
Associate of Science and Arts Degree -
Capilano University
North Vancouver, BCExperience With SAP, Hansen And Vandocs -
City of Vancouver
Standard First Aid And CPR Level C
Provincial Health Services Authority
Security License - PVPC, ATR
Basic Security Training
India MS Office certificate including MS Word, Excel, and PowerPoint -
Institute of Computer education
Skills
- Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint, Excel)
- Typing speed 45 words per minute
- Geographical knowledge and medical background from past work experience
- Comprehends budgets, operating statements, and payroll progress report
- Excellent communication skills with problem solving acquired through past work experiences
- Strong time management skills developed through studying and volunteering
- Experience working with SAP, Hansen, Success Factors- LMS, OneNote, Teams, One Drive
Timeline
After Hours Emergency Dispatcher
City of Vancouver - National Yard
06.2024 - Current
Dispatcher and Call Taker
Standard Truck And Cranes
06.2023 - 06.2024
Security Officer
Paladin Security Vancouver
03.2018 - Current
Associate of Science and Arts Degree -
Capilano University
Standard First Aid And CPR Level C
Provincial Health Services Authority
India MS Office certificate including MS Word, Excel, and PowerPoint -
Institute of Computer education
Experience With SAP, Hansen And Vandocs -
City of Vancouver
Security License - PVPC, ATR
Basic Security Training